Post A Reply
read DMs/my profile
login
|
join CAFords
|
search
|
faq
|
»
Northern California Ford Owners
»
Automotive
»
General Talk
»
an apex customer review
» Post A Reply
Post A Reply
Login Name:
Password:
Message Icon:
Message:
HTML is not enabled.
UBB Code is enabled.
[QUOTE]Originally posted by CobramanPhil: [QB] Seriously it's the nature of the business. You can do some fantastic work on cars, have great customer service, kiss the customer's ass..but when something goes wrong your automatically behind the red headed stepchild in the breadline at the local orphanage :rolleyes: What really makes a business thrive in those bad times are when they correct the mistakes that they make when the customer notices something wrong. If something is wrong..TELL THEM. They can't read your mind or your concerns and they obviously cannot fix something that they didn't see in the first place. On the other hand, if the concerns are put down and you get no call back or sort of the "check is in the mail routine" then hey you have a legitimate gripe and if I was the owner of Apex I would be worried that this could seriously impact business. I don't understand the lag time between last year and now, but IMHO I would not have let it go so long (your validity is in question now). Talk to Chris/Mike/whoever....if you don't get a solid answer blast them to hell. If they are trying to accomodate you and are sincere of your concerns give them a chance to make this situation right...it's only fair. [/QB][/QUOTE]
(
how?
)
Instant Emojis
Instant UBB Code
What is UBB Code?
Options
Disable smilies in this post.
*** Click here to review this topic. ***
Questions/Requests/Suggestions? email CAFords
Fueled by
Ford Mustang Owners
on CaliforniaFords.com