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[QUOTE]Originally posted by Diamond Dave: [QB] Ok, I'd like to say a few words about this. First of all, I would like to point out that I used to work at Sac Mustang, until very recently, but left due to school and me possibly moving up north. I did NOT leave due to any downsizing or the company going out of business (which they weren't). All speculation on them going under is just that... speculation. Until you have worked behind the scenes and know the TRUE financial situation of that company, you are just guessing. Now when I worked there, we dealt with a lot of good people, and a lot of bad people. The one problem we ran into a lot is where people take the rule "the customer is always right", and play it well beyond where it should be played. Now given your situation, I can understand where you are coming from. A simple exchange is just that: an exchange for a part in which you want more than the one you currently have. Now, in your situation, you were not the original person to purchase the product. Here lies problem number 1. Why is this a problem? We have no way of proving how you obtained the product. Your story could be 100% true (which it probably is, I'm not saying otherwise), but nobody knows for sure. Taking your payment to Navid completely out of the question (you got them for free or you paid for them... regardless, they're in YOUR hands now), we don't know if you found them, bought them from another store, whatever. If the original person who bought the product was the one who was trying to exchange them, then he would have been in a whole different ballpark. Now that being said, I'm sure you are familiar with today's businesses, and the current return policies that are similar throughout the spectrum. 30 days is the norm, but some companies extend them for 60 days or even 90 days. Hell, let's say a full year, for argument's sake. Now you say that they had a different computer system than from when they were previously bought, right? Well Sac Mustang did infact update their system after a failure on the old program. This happened about 2.5-3 years ago. Basically, they went from a green screen to Windows XP (I'm assuming your receipt says Stoker Enterprises and Classic Corral towards the top?). Now you say these were purchased roughly 4 years ago, correct? This jumps us into problem number 2. Even if we were dealing with a full 1 year return policy, this exchange was attempted to be done after 4 years. That's 3 extra years they sat with neither you (obviously) nor Navid doing anything with them. After the return policy has expired, then you fully own the product. At that point, it is up to the company if they want to do an exchange or not. While they may just seem like simple valve covers to you, you may not realize that Ford, as well as MANY aftermarket suppliers discontinue products almost weekly. These valve covers may be still in production, and they may not. I don't know, and I don't care enough to do the research. I do know of a few others that have been discontinued since this past summer. Just because they are unused does NOT mean they are something they want to sell. Now both these issues set aside, let’s say you WERE within the 30 day return policy, and you were infact the original person who bought the product. What was the original purchase for? I'm assuming the polished ones were, as you stated in the original post. Now obviously, those were what you wanted, and what you paid for. Even if they weren't what you wanted, they were paid for and purchased, which means they are yours. Any decision making after the original purchase lies directly on your shoulders. If you indeed wanted to get the black variants, why shouldn't you pay for your change of mind? Nobody forced you to buy the polished versions. I'm more than willing to bet something would have been done if either it was within the 30 days, or Navid exchanged them. Just like you pay for shipping expenses on parts shipped to your house, businesses have to pay for companies to get stock orders to their store's location. Nobody gets it to their door for free, as that middle man (FedEx, UPS, etc) is something no one can really avoid. Had you (in the least) come in with Navid, and offered to pay the freight charges to get the replacement covers to either you, or the store, then I'm fairly positive this situation wouldn't have been an issue whatsoever. The more poorly you take on the situation, the worse you are going to look, and the less likely you are going to get something done in your favor. If you walk in there, 4 years after the original purchase, not the original buyer, and have a bad attitude about the whole situation, all the while demanding free replacement parts, I can CLEARLY see why you got denied. I would have gladly done the same. [QUOTE]Originally posted by fr5.0:[qb] …he has a set of motor sport valve covers just laying around, brand new in the unopened box for whatever reason he shoots me a very reasonable deal and now there mine. Ecstatic because they're mine but a little dismayed because I wanted the black ones, but no worries because it was a good deal…[/qb][/QUOTE]As shown above, you purchased the valve covers knowing full and well they were the ones you wanted! If you want black ones.. then buy black ones! Problem solved. [QUOTE]Originally posted by fr5.0:[qb] today I get a brilliant idea, at about 10 or so i leave work go get the valve covers and finally arrive at 4631 Auburn Blvd Sacramento, CA yea that's right, Sac Mustang. Now with tones of problems in the past and over a hundred complaints from other people that I've heard alone I proceed through the front door thinking its just a simple swap out, no worries. [/qb][/QUOTE]So if you have had “tons” of problems with them in the past, what makes you think this is A) a “brilliant” idea and B) a simple swap out? [QUOTE]Originally posted by fr5.0:[qb]But no biggie because I got a good deal on them [/qb][/QUOTE]So now it’s no biggie? You say it so nonchalant like this isn’t even worth a post on CAFords. Yet you ranted about it? Doesn’t sound like you are interpreting your side of the story very fairly. [QUOTE]Originally posted by fr5.0:[qb]about a half a second later the door to NorCal swings open and I see Steve, a guy that has worked at Sac Mustang for a good number of years. I nod at him but he gives me a weird look.[/qb][/QUOTE]I would have too. You don’t sound like the most intelligent guy out there. [QUOTE]Originally posted by fr5.0:[qb]He enters the shop and goes around the desk and a car and tuns around and looks at me he says "what are you doing? trying to get free labor?" me thinking it was a joke reply as I laugh "yea right".[/qb][/QUOTE]You know damn well what he meant. Don’t try to sugar coat it saying you thought he was kidding. [QUOTE]Originally posted by fr5.0:[qb]He then proceeds to tell me that I'm talking shit about Sac Mustang and that I'm the always want shit for free kind of guy and I want them to order me a set of valve covers to trade for a set that I didn't even pay for. [/qb][/QUOTE]Well YEAH! What the hell else are you doing here?! [QUOTE]Originally posted by fr5.0:[qb]Floored I present the evidence, I have a receipt and it was none of his business if I did or didn't pay for the parts and explained that I was simply venting to Jason because I would rather have the black ones instead of the polished ones, and at no time did I say I thought that the guys at Sac Mustang where dousch bags for not exchanging them and having shitty customer service [/qb][/QUOTE]If you’re attempting to exchange the parts, it is FULLY their business of how you obtained the parts. THEY WERE THE PERSON WHO ORIGINALLY SOLD THEM!! [QUOTE]Originally posted by fr5.0:[qb]then shut his mouth and did not say another word to me, so I stared him down for a min hoping he would look up and I could take his lopy ass out side and teach him a lesson. Needless to say I left with not much more said except "lets go before i beat this guys ass"[/qb][/QUOTE]“no biggie” eh? Sounds like you have an attitude problem. There is more to life than valve covers and car parts. Once you understand how a business works, I’m sure you’d have a LOT different outlook on this situation. But judging by your maturity level, I don’t think that is coming anytime soon. Everyone knows fighting is not the answer to situations like this. ESPECIALLY when car parts are the given argument. Really. Get a damn life and GROW UP. [/QB][/QUOTE]
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