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[QUOTE]Originally posted by 1Sicgt: [QB] [QUOTE]Originally posted by Luke87GT: [qb] This post is starting to get a little out of hand. Word of mouth and can destroy a small local business. We all have a responsibility to be very careful how we present information based our experiences with these small local shops. My family owns a small business ourselves, and sometimes I am in disbelief as to how some people can just rip you apart for the smallest misunderstanding or mistake. Although I do 99% of my automotive work myself, I recognize that we are very lucky to have local shops like Griggs, Maier, Apex, and even BBR that understand Mustangs inside out. Many people that don't have experience with small businesses don't understand the implications that tearing a shop apart online can have. In conclusion, unless you were really done wrong by a shop, be careful how quick you are to publicly publish a negative feedback response. And if you do, have something to back it up with. Guys like Sheldon, or Bruce Griggs have dedicated their lives and life savings to starting and maintaining their businesses. I appreciate it and am strongly on their side. Thanks for reading... [/qb][/QUOTE]I agree, but... If people have a bad deal with a company, they should try to work things out calmly and peacefully first. Set understanding and REALISTIC goals between both parties, and try to achieve them in an upfront and honest manor. Sometimes when people quote all these crazy things they HOPE they can do its just not REALISTIC. Either parts are not available, knowledge is not there, overbooking for amount of manpower, etc. Problem a lot of shops have is not doing enough research before taking a job. They rather cinch on to the customer before he goes elsewhere because honestly, most customers are way to eager, and are not realistic about how long things takes, possible delays that can occur, and cost of what things are. Yes, shops should be knowledgeable enough to quote the job correctly the first timeout, if they aren't sure, be up front and honest with the customer about that. Customers are willing to deal with a shop that is brutally honest and upfront more often then a shop that will flower coat it and ream you in the rear afterwards with no vasoline. It's sad but from a business perspective there will always be two types of customers. The Realistic one, who understands what it takes to get the job done correctly and are willing to pay for quality work, and/or parts. Then there is the other customer who wants the biggest bang for a buck, and doesn't really want to pay for what is needed to get things done right. (This is where most problems happen) Either customer wants to cut ends and not pay for things needed (tuning, supporting parts etc.) and the shop not paying attention to this still takes the job anyway and does just enough to meet what the customer pays for. Customer has a problem after, and because both parties not being realistic on what was needed, they have problems. It's sad, but its a two way street, both parties usually have a part in the problem, sometimes more to one side or the other, but the big thing is that shops and customers BOTH need to be more upfront about what is needed, and what can possibly happen, good or bad, before a wrench is even turned. Again, this is speaking as a business owner who has watched a lot of other shops flop. [/QB][/QUOTE]
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