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[QUOTE]Originally posted by CobramanPhil: [QB] Well to be honest I have always had good experiences with Apex (even in the Bill Kaiser days). Prices were high, but hey they were local and they took care of me. I have always praised Apex even when others have had bad experiences that did not seem to get fixed (party due to both sides missing the mark on communicating their concerns to each other). Now that this email lawsuit-threat-whatever has come out from Mike I would more then likely stay away from the shop just on principle alone(even though I got pretty good service whenever I was at the shop). That was a very bad move..business wise anyway to attack a free forum with a lawsuit. I'd say a better one would be to concentrate on service to prove that the shop is not really bad. Your not going to make every customer happy, but if you are consistent it will all be beneficial in the end....and that is good business. [/QB][/QUOTE]
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