This is topic HELP ASAP PLZ (IP ADDRESS) in forum General Talk at Northern California Ford Owners .
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Posted by its50 (Member # 4069) on
:
for whatever reason one day my internet just stopped working.so i call comcast thinking its something they could do to fix this problem.they reset my box and all the BS and still nothing.so i they have my check my ip address and they say it is invalid.just the night befor my comp was working fine as always.so they tell me that i have to contact microsoft to have them help me get a new ip address becasue 192,169,and 000 are all invalid and the 192 mean its looking for a wirless router or some shit.so i get conected with microsoft and they tell me its gonna be 39 bucks if they get the problem fixed.but im like fuck it at this point.and they couldnt even get this shit right.why?i have no clue.i know we got a few members of the geek squad that can help me out with this problem.so i can use my comcast and not pick up signal from someone around here.and yes i did have my wireless thingy off when i was doing all of this but still no luck.any info will help alot.thanks guys ![[patriot]](graemlins/patriot.gif)
Posted by its50 (Member # 4069) on
:
come guys i know some knows sumthing about computers....or how to get a new ipv4 address...
Posted by 510vnum (Member # 9106) on
:
u kno wat ido when my shit is trippin i disconnect all my wireless for a minute then connect back and it starts workin
Posted by SantaClara_Lx (Member # 9488) on
:
is it your modem or comcasts you might have a docsis 1 modem thats at end of life because everything is at least doc 2 how old is it also try pluging it directly to the comp and power cycle it also restart the comp if you are still having trouble send me a pm with your phone number on the account and i can look up your account and see what your upstream downstream on your modem is let me know ya btw i work for comcast
Posted by CobramanPhil (Member # 2170) on
:
Umm..comcast sucks. That is why they told you to go to Microsoft to get a new IP Address.
What kind of errors are you getting (if any)?
If you go under Start->Control Panel -> Network connections...what do you see?
Posted by N8 (Member # 6048) on
:
I am not sure how MS can get you a new IP address. Are you using wireless internet? Did they have you go into your command prompt and do a "ipconfig /all" then "ipconfig /release" then "iconfig /renew"?
Also did you power cycle and reset the modem (2 diff things). If you are on wireless try using cable to connect. We need a lot more info to help you out.
Posted by SantaClara_Lx (Member # 9488) on
:
i always tell the customer to just pay the $2 insurance then make an appt because if it ends up not being comcast equipment then youll be charged but it could be the modem
Posted by liftedF150 (Member # 868) on
:
there a bunch of morons if you have a 192.168.x.x address then you are getting a address from the router.
First off to you have a router ( wireless router maybe? ) in front of the comcast modem or are you directly connected to the modem? If you have a router go into it and under the WAN or internet setting do a DHCP release and renew of the WAN. Also sometimes with comcast its good to power cycle both your modem and router, so unplug for about a minute ( if you have voice with the battery back up then you need to pull the battery ) and then plug the modem back in first and then your router and see if the router pulled a address.
Posted by its50 (Member # 4069) on
:
quote:
Originally posted by N8:
I am not sure how MS can get you a new IP address. Are you using wireless internet? Did they have you go into your command prompt and do a "ipconfig /all" then "ipconfig /release" then "iconfig /renew"?
Also did you power cycle and reset the modem (2 diff things). If you are on wireless try using cable to connect. We need a lot more info to help you out.
i am wireless now but i do not have a router anymore.but i use to.i have a cable modem and it was working fine and all of a sudden one night it just stoped working.i mean it still gets power and all that but cant get online.i did do the iconfig and a few other things but nothing seem to have worked.when i was on the phone with comcast they reset my box and they said it was getting signal and everything seemed to be working as it should but they kept tellin me my ip address is whats keeping it from working..i even reset my entire computer and i still get nothing
Posted by its50 (Member # 4069) on
:
quote:
Originally posted by N8:
I am not sure how MS can get you a new IP address. Are you using wireless internet? Did they have you go into your command prompt and do a "ipconfig /all" then "ipconfig /release" then "iconfig /renew"?
Also did you power cycle and reset the modem (2 diff things). If you are on wireless try using cable to connect. We need a lot more info to help you out.
i am wireless now but i do not have a router anymore.but i use to.i have a cable modem and it was working fine and all of a sudden one night it just stoped working.i mean it still gets power and all that but cant get online.i did do the iconfig and a few other things but nothing seem to have worked.when i was on the phone with comcast they reset my box and they said it was getting signal and everything seemed to be working as it should but they kept tellin me my ip address is whats keeping it from working..i even reset my entire computer and i still get nothing
Posted by AL STOCK (Member # 1852) on
:
Process of elimination:
Do you have a laptop or another computer nearby? Or borrow a friends laptop and connect it to your modem - Do they work? If so, then it has something to do with your computer (then let us know).
This will pin-point exactly where the cause of the problem is.
Ler us know
Posted by its50 (Member # 4069) on
:
i brought over my moms laptop and it still didnt work.
Posted by N8 (Member # 6048) on
:
quote:
Originally posted by its50:
quote:
Originally posted by N8:
I am not sure how MS can get you a new IP address. Are you using wireless internet? Did they have you go into your command prompt and do a "ipconfig /all" then "ipconfig /release" then "iconfig /renew"?
Also did you power cycle and reset the modem (2 diff things). If you are on wireless try using cable to connect. We need a lot more info to help you out.
i am wireless now but i do not have a router anymore.but i use to.i have a cable modem and it was working fine and all of a sudden one night it just stoped working.i mean it still gets power and all that but cant get online.i did do the iconfig and a few other things but nothing seem to have worked.when i was on the phone with comcast they reset my box and they said it was getting signal and everything seemed to be working as it should but they kept tellin me my ip address is whats keeping it from working..i even reset my entire computer and i still get nothing
Well if you are wired directly to the modem you should not be getting assigned a 192.168.... IP. You may have to change your network settings on the computer. Are you running XP, Vista or Windows 7?
Posted by its50 (Member # 4069) on
:
vista SP1
Posted by liftedF150 (Member # 868) on
:
quote:
Originally posted by N8:
quote:
Originally posted by its50:
quote:
Originally posted by N8:
I am not sure how MS can get you a new IP address. Are you using wireless internet? Did they have you go into your command prompt and do a "ipconfig /all" then "ipconfig /release" then "iconfig /renew"?
Also did you power cycle and reset the modem (2 diff things). If you are on wireless try using cable to connect. We need a lot more info to help you out.
i am wireless now but i do not have a router anymore.but i use to.i have a cable modem and it was working fine and all of a sudden one night it just stoped working.i mean it still gets power and all that but cant get online.i did do the iconfig and a few other things but nothing seem to have worked.when i was on the phone with comcast they reset my box and they said it was getting signal and everything seemed to be working as it should but they kept tellin me my ip address is whats keeping it from working..i even reset my entire computer and i still get nothing
Well if you are wired directly to the modem you should not be getting assigned a 192.168.... IP. You may have to change your network settings on the computer. Are you running XP, Vista or Windows 7?
well not entirly depends on the comcast modem, alot of the new ones will give you a 10.1.10.x address now. Make sure you dont have a static address set on your computer.
Posted by liftedF150 (Member # 868) on
:
quote:
Originally posted by its50:
quote:
Originally posted by N8:
I am not sure how MS can get you a new IP address. Are you using wireless internet? Did they have you go into your command prompt and do a "ipconfig /all" then "ipconfig /release" then "iconfig /renew"?
Also did you power cycle and reset the modem (2 diff things). If you are on wireless try using cable to connect. We need a lot more info to help you out.
i am wireless now but i do not have a router anymore.but i use to.i have a cable modem and it was working fine and all of a sudden one night it just stoped working.i mean it still gets power and all that but cant get online.i did do the iconfig and a few other things but nothing seem to have worked.when i was on the phone with comcast they reset my box and they said it was getting signal and everything seemed to be working as it should but they kept tellin me my ip address is whats keeping it from working..i even reset my entire computer and i still get nothing
You need some sort of router, why dont you have a router anymore?
Posted by N8 (Member # 6048) on
:
quote:
Originally posted by liftedF150:
quote:
Originally posted by N8:
quote:
Originally posted by its50:
quote:
Originally posted by N8:
I am not sure how MS can get you a new IP address. Are you using wireless internet? Did they have you go into your command prompt and do a "ipconfig /all" then "ipconfig /release" then "iconfig /renew"?
Also did you power cycle and reset the modem (2 diff things). If you are on wireless try using cable to connect. We need a lot more info to help you out.
i am wireless now but i do not have a router anymore.but i use to.i have a cable modem and it was working fine and all of a sudden one night it just stoped working.i mean it still gets power and all that but cant get online.i did do the iconfig and a few other things but nothing seem to have worked.when i was on the phone with comcast they reset my box and they said it was getting signal and everything seemed to be working as it should but they kept tellin me my ip address is whats keeping it from working..i even reset my entire computer and i still get nothing
Well if you are wired directly to the modem you should not be getting assigned a 192.168.... IP. You may have to change your network settings on the computer. Are you running XP, Vista or Windows 7?
well not entirly depends on the comcast modem, alot of the new ones will give you a 10.1.10.x address now. Make sure you dont have a static address set on your computer.
Yea I am thinking he has his network settings set to a IP and not "Obtain IP Automatically". Getting a 10.0.0.0 IP should not get him a 192.168.0.0.
Here is a write up. If you do this and you still have issues, maybe your card took a dump. But you should have it set to "Obtain IP Automatically". Comcast should have walked you through this part.
http://windows.microsoft.com/en-US/windows-vista/Change-TCP-IP-settings
Posted by N8 (Member # 6048) on
:
quote:
Originally posted by liftedF150:
quote:
Originally posted by its50:
quote:
Originally posted by N8:
I am not sure how MS can get you a new IP address. Are you using wireless internet? Did they have you go into your command prompt and do a "ipconfig /all" then "ipconfig /release" then "iconfig /renew"?
Also did you power cycle and reset the modem (2 diff things). If you are on wireless try using cable to connect. We need a lot more info to help you out.
i am wireless now but i do not have a router anymore.but i use to.i have a cable modem and it was working fine and all of a sudden one night it just stoped working.i mean it still gets power and all that but cant get online.i did do the iconfig and a few other things but nothing seem to have worked.when i was on the phone with comcast they reset my box and they said it was getting signal and everything seemed to be working as it should but they kept tellin me my ip address is whats keeping it from working..i even reset my entire computer and i still get nothing
You need some sort of router, why dont you have a router anymore?
Also do you physically have a cat 5 cable running from your modem to your computer right now? It almost sounds like you had a wireless router. You stopped using it. And may have picked up a neighbors signal for a bit. They axed it now you have no connection. But please tell me you had a cat 5 cable running from your modem to your computer all this time...lol
[ August 04, 2010, 11:47 AM: Message edited by: N8 ]
Posted by SantaClara_Lx (Member # 9488) on
:
True make sure it's obtaining automatically if not then it pretty much went back to at& t settings also check an see if you have a green a d amber light where your Ethernet plugs into
Posted by SantaClara_Lx (Member # 9488) on
:
N8 comcast doesn't walk you through thAt most of the time some techs won't even do it at the house they say it's customer equipment and if they do then they'll charge you that's why I told him to get the insurance and make an appt just in case they want to be jerks and charge em
[ August 04, 2010, 02:09 PM: Message edited by: SantaClara_Lx ]
Posted by its50 (Member # 4069) on
:
i did have a router when i lived wit my mom but she moved and took the router with her.so when i had the cable installed they brought me a modem and i have it directly to my laptop.there was a little box that popped up and said get new ip adress automatically but when i click that it does nothing...
Posted by N8 (Member # 6048) on
:
quote:
Originally posted by its50:
i did have a router when i lived wit my mom but she moved and took the router with her.so when i had the cable installed they brought me a modem and i have it directly to my laptop.there was a little box that popped up and said get new ip adress automatically but when i click that it does nothing...
Did you do what was outlined in the linkk I sent?
Posted by castor (Member # 2765) on
:
Like someone already posted, if you have a 192.168.x.x address, you're pulling that from your router most likely from DHCP. DHCP has a range of internal IP's for you to connect your systems through. It sounds like your modem is the problem, or whatever Comcast uses to connect you up with.
Have them remote into their modem/equipment inside your house to troubleshoot it.
Or, since it sounds like you're getting an IP, maybe the Defaut Gateway on your router has changed or got messed up. Without that, you won't be able to get out to the net. Your default gateway should be, in most cases, the IP of the modem/equipment Comcast installed.
From a command line {start, run, cmd), type in ipconfig and that should show you your DG's IP.
Posted by gohardgohome (Member # 9803) on
:
Buy new computer/laptop lol problem solved
Posted by its50 (Member # 4069) on
:
quote:
Originally posted by N8:
quote:
Originally posted by its50:
i did have a router when i lived wit my mom but she moved and took the router with her.so when i had the cable installed they brought me a modem and i have it directly to my laptop.there was a little box that popped up and said get new ip adress automatically but when i click that it does nothing...
Did you do what was outlined in the linkk I sent?
no when i seen it i was at work.i will let you know how it goes.lol
Posted by AL STOCK (Member # 1852) on
:
quote:
Originally posted by castor:
Like someone already posted, if you have a 192.168.x.x address, you're pulling that from your router most likely from DHCP. DHCP has a range of internal IP's for you to connect your systems through. It sounds like your modem is the problem, or whatever Comcast uses to connect you up with.
Have them remote into their modem/equipment inside your house to troubleshoot it.
Or, since it sounds like you're getting an IP, maybe the Defaut Gateway on your router has changed or got messed up. Without that, you won't be able to get out to the net. Your default gateway should be, in most cases, the IP of the modem/equipment Comcast installed.
From a command line {start, run, cmd), type in ipconfig and that should show you your DG's IP.
Yup, problem is with the modem or the Comcast provided product.
Troubleshooting your TCP/IP settings isn't going to help him N8 - He said he has tried another laptop and samething so obviously the problem is in the network.
Most likely as what Castor described, either DHCP is not sending out IP or something to do with how the DNS/default gateway is pointing.
Definetly Comcast related, i suggest calling them back and speak with someone with a little more knowledge.
[ August 05, 2010, 04:33 AM: Message edited by: AL STOCK ]
Posted by N8 (Member # 6048) on
:
quote:
Originally posted by AL STOCK:
quote:
Originally posted by castor:
Like someone already posted, if you have a 192.168.x.x address, you're pulling that from your router most likely from DHCP. DHCP has a range of internal IP's for you to connect your systems through. It sounds like your modem is the problem, or whatever Comcast uses to connect you up with.
Have them remote into their modem/equipment inside your house to troubleshoot it.
Or, since it sounds like you're getting an IP, maybe the Defaut Gateway on your router has changed or got messed up. Without that, you won't be able to get out to the net. Your default gateway should be, in most cases, the IP of the modem/equipment Comcast installed.
From a command line {start, run, cmd), type in ipconfig and that should show you your DG's IP.
Yup, problem is with the modem or the Comcast provided product.
Troubleshooting your TCP/IP settings isn't going to help him N8 - He said he has tried another laptop and samething so obviously the problem is in the network.
Most likely as what Castor described, either DHCP is not sending out IP or something to do with how the DNS/default gateway is pointing.
Definetly Comcast related, i suggest calling them back and speak with someone with a little more knowledge.
Not true, what if the other laptop had its IP set statically? He still should check. How could his modem be setting his IP to an internal one such as 192....? Do the new modems handle DHCP now? To troubleshoot further without checking his settings is kinda ridiculous.
OP when you do a ipconfig /all what do you see? He stated earlier that Comcast was able to communicate with his modem. So that tells me he is getting his subnet and appropriate IP to the modem. Its communication to the computer that is the issue. And unless his modem handles DHCP (which it could) I am not sure how he is getting a 192 addy.
[ August 05, 2010, 11:25 AM: Message edited by: N8 ]
Posted by AL STOCK (Member # 1852) on
:
quote:
Originally posted by N8:
quote:
Originally posted by AL STOCK:
quote:
Originally posted by castor:
Like someone already posted, if you have a 192.168.x.x address, you're pulling that from your router most likely from DHCP. DHCP has a range of internal IP's for you to connect your systems through. It sounds like your modem is the problem, or whatever Comcast uses to connect you up with.
Have them remote into their modem/equipment inside your house to troubleshoot it.
Or, since it sounds like you're getting an IP, maybe the Defaut Gateway on your router has changed or got messed up. Without that, you won't be able to get out to the net. Your default gateway should be, in most cases, the IP of the modem/equipment Comcast installed.
From a command line {start, run, cmd), type in ipconfig and that should show you your DG's IP.
Yup, problem is with the modem or the Comcast provided product.
Troubleshooting your TCP/IP settings isn't going to help him N8 - He said he has tried another laptop and samething so obviously the problem is in the network.
Most likely as what Castor described, either DHCP is not sending out IP or something to do with how the DNS/default gateway is pointing.
Definetly Comcast related, i suggest calling them back and speak with someone with a little more knowledge.
Not true, what if the other laptop had its IP set statically? He still should check. How could his modem be setting his IP to an internal one such as 192....? Do the new modems handle DHCP now? To troubleshoot further without checking his settings is kinda ridiculous.
OP when you do a ipconfig /all what do you see? He stated earlier that Comcast was able to communicate with his modem. So that tells me he is getting his subnet and appropriate IP to the modem. Its communication to the computer that is the issue. And unless his modem handles DHCP (which it could) I am not sure how he is getting a 192 addy.
I suggest keeping it simple:
1. Borrow a friends laptop who or neighbors laptop (chances are DHCP is enabled and not static) and see if it works with his home network. If not then it's network related.
2. If network, the call Comcast back and speak with someone ELSE, chances are the Comcast tech guy was a rookie. I deal with Microsoft Engineers (Exchange Admin, Pro business support etc etc) all day and i've been through rookies to elite engineers (Microsoft, Apple, Dell etc)
Posted by AL STOCK (Member # 1852) on
:
quote:
Originally posted by N8:
quote:
Originally posted by AL STOCK:
quote:
Originally posted by castor:
Like someone already posted, if you have a 192.168.x.x address, you're pulling that from your router most likely from DHCP. DHCP has a range of internal IP's for you to connect your systems through. It sounds like your modem is the problem, or whatever Comcast uses to connect you up with.
Have them remote into their modem/equipment inside your house to troubleshoot it.
Or, since it sounds like you're getting an IP, maybe the Defaut Gateway on your router has changed or got messed up. Without that, you won't be able to get out to the net. Your default gateway should be, in most cases, the IP of the modem/equipment Comcast installed.
From a command line {start, run, cmd), type in ipconfig and that should show you your DG's IP.
Yup, problem is with the modem or the Comcast provided product.
Troubleshooting your TCP/IP settings isn't going to help him N8 - He said he has tried another laptop and samething so obviously the problem is in the network.
Most likely as what Castor described, either DHCP is not sending out IP or something to do with how the DNS/default gateway is pointing.
Definetly Comcast related, i suggest calling them back and speak with someone with a little more knowledge.
How could his modem be setting his IP to an internal one such as 192....? Do the new modems handle DHCP now?
It will also help if he can post the model of the modem, is it one of those Motorola Surfboards?
Posted by liftedF150 (Member # 868) on
:
quote:
Originally posted by AL STOCK:
quote:
Originally posted by N8:
quote:
Originally posted by AL STOCK:
quote:
Originally posted by castor:
Like someone already posted, if you have a 192.168.x.x address, you're pulling that from your router most likely from DHCP. DHCP has a range of internal IP's for you to connect your systems through. It sounds like your modem is the problem, or whatever Comcast uses to connect you up with.
Have them remote into their modem/equipment inside your house to troubleshoot it.
Or, since it sounds like you're getting an IP, maybe the Defaut Gateway on your router has changed or got messed up. Without that, you won't be able to get out to the net. Your default gateway should be, in most cases, the IP of the modem/equipment Comcast installed.
From a command line {start, run, cmd), type in ipconfig and that should show you your DG's IP.
Yup, problem is with the modem or the Comcast provided product.
Troubleshooting your TCP/IP settings isn't going to help him N8 - He said he has tried another laptop and samething so obviously the problem is in the network.
Most likely as what Castor described, either DHCP is not sending out IP or something to do with how the DNS/default gateway is pointing.
Definetly Comcast related, i suggest calling them back and speak with someone with a little more knowledge.
Not true, what if the other laptop had its IP set statically? He still should check. How could his modem be setting his IP to an internal one such as 192....? Do the new modems handle DHCP now? To troubleshoot further without checking his settings is kinda ridiculous.
OP when you do a ipconfig /all what do you see? He stated earlier that Comcast was able to communicate with his modem. So that tells me he is getting his subnet and appropriate IP to the modem. Its communication to the computer that is the issue. And unless his modem handles DHCP (which it could) I am not sure how he is getting a 192 addy.
I suggest keeping it simple:
1. Borrow a friends laptop who or neighbors laptop (chances are DHCP is enabled and not static) and see if it works with his home network. If not then it's network related.
2. If network, the call Comcast back and speak with someone ELSE, chances are the Comcast tech guy was a rookie. I deal with Microsoft Engineers (Exchange Admin, Pro business support etc etc) all day and i've been through rookies to elite engineers (Microsoft, Apple, Dell etc)
not true if he is having a router issue ( or lack there of ) then he will not get a address on either computer and its not the comcast modem. If the OP would give us the IPConfig we can help you out more but right now this is all just speculation..
Posted by castor (Member # 2765) on
:
Keep it simple. Check to see what your IP address, Subnet, DG are. If that's all correct, I'm gonna guess it's your DNS settings.
A simple way of verifying if it's DNS, is to try and get to a site, such as Google.com, by it's IP Address of http://74.125.157.104/. If you type that into your browser instead of www.google.com, and the site comes up, it's your DNS entries.
Try it!
[ August 05, 2010, 06:11 PM: Message edited by: castor ]
Posted by AL STOCK (Member # 1852) on
:
Waiting on the OPs responses to what others have requested....
[ August 05, 2010, 07:32 PM: Message edited by: AL STOCK ]
Posted by its50 (Member # 4069) on
:
ok here we go if i forget guys sorry long day at work.company is in the process for moving..but the model of moden is arris...i typed in that number and it keeps going to google.lastnight on my way home i stoped by wall mart and bought a router just for the hell of it to see what will happen but couldnt finsh set up because it said somethin about a static adress or something.cant remember exactly and N8 still didnt try what u told me i have been real limited to time and being that im picking up signal from someone else sometimes it doesnt work .lol thanks guys ..imma call comcast and speak to someone else cause there has to be something they can do because i call the tech line for the net gear router and he told me i need to call them to..just havnt had enough time but i gotta get this fix asap..thanks again
Posted by liftedF150 (Member # 868) on
:
Since my post got erased when the site rolled back here you go:
When it asks you to put a static address in just put 0.0.0.0 as the IP 255.255.255.0 as subnet mast and 0.0.0.0 for all other fields following. you have to get past the initial setup i just did this the other day. It will then pull a DHCP address from the comcast modem.
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