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Topic: NEVER ORDER FROM "wheelindex" on Ebay: THEY ARE REFUSING TO FIX THE ISSUE!
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iceman302
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Member # 7180
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posted
 
 
I just got the "new" FR500's I ordered on Ebay. They came from Wheel Index on EBay or wheelreplicas.com... they are the wheels that have the scripted "ZR" on the center caps.
One of the wheels came complete with weights and center cap installed. Can you say used wheel?
The bigger problem is that they sent me two silver and two of the darker anthracite wheels. My wife did me a favor and ran them over to be mounted and balanced at Big O and no one there noticed the color difference. I now have a set of mismatched wheels that I can't even use and the bastards are closed for the weekend! Needless to say, they just got a nasty email and can count on some ugly feedback on Ebay.
Here is one of the 18x9's next to one of the 18x10's. The color difference is a lot more dramatic than the camera shows, but you get the idea...
[ September 16, 2007, 06:12 PM: Message edited by: iceman302 ]
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'65 Mustang Fastback
Posts: 4171 | From: Rancho Murieta | Registered: Oct 2006
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venomous99
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Member # 1917
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posted
thats wheel replicas.com theyre the distributor for all those replicas you see. ive bought several sets from them w/ no issues but thats not to say ppl dont make mistakes. im sure jeffo will make things right. he's also on the corral.net in the wheel forum.
[ September 14, 2007, 08:36 PM: Message edited by: venomous99 ]
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MKII Q7
89LX
Posts: 4811 | From: dc | Registered: Oct 2002
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iceman302
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Member # 7180
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posted
I hope that he'll try to make it right, but in my mind it won't be. It's going to be a major PITA to take the time to go pay to have the tires dismounted, then pay to ship the rims back, and wait for the correct ones. Then I'll have to wait for reimbursement or whatever they're going to do about it. I've ordered a lot of rims before without a problem (usually from OE Wheels on Ebay). This time I had 2 major issues at the same time.
It's weird. The 18x10's are clearly lighter, but not quite silver. It's almost like they had two different powdercoaters do each pair of wheels.
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'65 Mustang Fastback
Posts: 4171 | From: Rancho Murieta | Registered: Oct 2006
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venomous99
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Member # 1917
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posted
Also forgot to mention, i would refrain from dropping him a negative feedback too quickly. let him try to make it right and only resort to leaving a nasty feedback if you have no options. the screwed up thing is that the wheels were already mounted so it may be difficult to try to get reimbursed for those fees. i know the feeling of wanting to mount wheels soon after you receive them and the last thingyou want is a store closed or worse yet, something like this happening.
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MKII Q7
89LX
Posts: 4811 | From: dc | Registered: Oct 2002
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iceman302
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Member # 7180
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posted
The really messed up part is that I was sent a wheel that had been previously mounted and balanced. It had weights and a center cap already on it. Still, I am giving them a chance. I have not left negative feedback yet. I will give them until end of day on Monday to contact me. I think that's more than fair, all things considered.
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'65 Mustang Fastback
Posts: 4171 | From: Rancho Murieta | Registered: Oct 2006
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Jdub07
( O Y O )
Member # 2728
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posted
they sent my wheels in prime conditon with extra lugnuts even. Then I broke a rim and got a good deal on just one replacement. I'm sure they will make it right. I know when you fork out money and have your heart really set on something that anything that isn't what you expected its easy to get heated....but give them a chance.
Posts: 7282 | Registered: Apr 2003
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venomous99
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Member # 1917
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posted
quote:
Originally posted by iceman302:
The really messed up part is that I was sent a wheel that had been previously mounted and balanced. It had weights and a center cap already on it. Still, I am giving them a chance. I have not left negative feedback yet. I will give them until end of day on Monday to contact me. I think that's more than fair, all things considered.
u may want to send him a pm on the corral. reputation is everything on bulletin boards especially if you're a sponsor. im also careful about sending negative feedbacks as the other part y can retaliate by sending you a negative back. iv waited til the last days you can leave a negative so they wont have a chance ofsending one back to u...however, not saying you'll have the same experience w/ jeffo.
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MKII Q7
89LX
Posts: 4811 | From: dc | Registered: Oct 2002
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venomous99
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Member # 1917
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posted
quote:
Originally posted by iceman302:
The really messed up part is that I was sent a wheel that had been previously mounted and balanced. It had weights and a center cap already on it. Still, I am giving them a chance. I have not left negative feedback yet. I will give them until end of day on Monday to contact me. I think that's more than fair, all things considered.
u may want to send him a pm on the corral. reputation is everything on bulletin boards especially if you're a sponsor. im also careful about sending negative feedbacks as the other part y can retaliate by sending you a negative back. iv waited til the last days you can leave a negative so they wont have a chance ofsending one back to u...however, not saying you'll have the same experience w/ jeffo.
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MKII Q7
89LX
Posts: 4811 | From: dc | Registered: Oct 2002
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iceman302
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Member # 7180
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posted
quote:
Originally posted by venomous99:
quote:
Originally posted by iceman302:
The really messed up part is that I was sent a wheel that had been previously mounted and balanced. It had weights and a center cap already on it. Still, I am giving them a chance. I have not left negative feedback yet. I will give them until end of day on Monday to contact me. I think that's more than fair, all things considered.
u may want to send him a pm on the corral. reputation is everything on bulletin boards especially if you're a sponsor. im also careful about sending negative feedbacks as the other part y can retaliate by sending you a negative back. iv waited til the last days you can leave a negative so they wont have a chance ofsending one back to u...however, not saying you'll have the same experience w/ jeffo.
I did send him a PM on the Corral. He read it, but no response so we'll see.
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'65 Mustang Fastback
Posts: 4171 | From: Rancho Murieta | Registered: Oct 2006
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STREETFIGHTER50
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Member # 2973
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posted
wheelreplicas been good to me also. i've had so many sets from them. (still do too). the ones who sent me mixed matched wheels was americanmuscle.com (formerly mustangtuning.com). they sent me a set of wheelreplicas fronts & a set of verde rears, thinkin i wasn't gonna know a difference! it was a big headache, but in the end i was able to sell everything, even tho i took a couple hundred $$$ loss! just got sick of tryin to deal with their bullshit(americanmuscle) tryin to make me pay for shipping back!! also note, a lot of people can't see the difference between WHEELREPLICAS & VERDE wheels, but trust me. there is a big difference! about 1/2" deepness on the lip of the 17x10.5" deepdish bullits! not much, but me havin so many sets-i noticed right away!
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'89 Coupe-Kurgan Tuned 498/491RW, Vortech SI, 351W
Posts: 3925 | From: SF Bay Coastin' to Rocklin | Registered: Jun 2003
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iceman302
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Member # 7180
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posted
Still no response from them. The post has been updated with pics.
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'65 Mustang Fastback
Posts: 4171 | From: Rancho Murieta | Registered: Oct 2006
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venomous99
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Member # 1917
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posted
damn thats jacked up. they probably didnt even open up the boxes before shipping. if they dont respond i would call on monday.
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MKII Q7
89LX
Posts: 4811 | From: dc | Registered: Oct 2002
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iceman302
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Member # 7180
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posted
quote:
Originally posted by venomous99:
damn thats jacked up. they probably didnt even open up the boxes before shipping. if they dont respond i would call on monday.
I'm glad you agree. They look worse in person. He never responded to my PM on the Corral. I still haven't left negative feedback on Ebay and will give them until Monday to contact me. If they ignore me and do nothing about it, I'll probably have to see if I can find a painter to tape off and paint them all the same color. I'm tempted to try and do a matte black to match the stripes/wing. I've never seen that done before and I think it would look sick! I'm trying to make some lemonade out of lemons here, but hoping they're still going to step up and take their sour fruit back.
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'65 Mustang Fastback
Posts: 4171 | From: Rancho Murieta | Registered: Oct 2006
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iceman302
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Member # 7180
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posted
HERE IS AN UPDATE! NOW I'M REALLY PISSED! THIS IS MY RESPONSE TO THEIR EMAIL WHICH YOU CAN READ DOWN AT THE BOTTOM...
I'm sorry to hear that you are going to do nothing about this. I am a long time member on a couple different Mustang enthusiast boards. Many of the other members had nothing but good things to say about you and I'm sorry to hear that they were wrong.
The facts are these. The wheels were delivered to my home while I was at work. My wife did me a huge favor and took the wheels over to be mounted and balanced for me. Mounting the wheels one by one, no one at the tire shop noticed the color difference. Furthermore, seeing the weights and installed center cap on one of the wheels, they assumed that I had bought them used... a reasonable assumption.
I am including a picture of a pair of the wheels side by side. The color difference is more dramatic than the camera will pick up but is still obvious.
You say that you do not take back wheels that have been previously mounted and balanced. That is obviously untrue since I was shipped one of them. My wheel and tire shop, which I have a very good relationship with, has no reason to make something like that up.
I think you are the one that needs to rethink your approach on this issue. I am the customer. I paid for a product. You sent me a used product represented as new. You sent me two of the incorrect color. You need to take steps to fix the issue. I have been more than reasonable and have refrained from leaving negative feedback... YET. I know that you guys are a large operation and a few negative feedbacks aren't going to hurt your overall reputation, but I expected more from you based on what others have said.
I do have a suggestion because I don't want to deal with the hassle of sending these things back. You can send me a check for the shipping costs that you would have incurred plus the cost of dismounting and remounting these wheels. I will take the wheels to a custom painter and have them matched myself. We will have to discuss whether or not you feel this is a viable option via phone. I expect that you will pay me the common courtesy of a phone call (either today or tomorrow) and try to make this right. I am not being unreasonable, nor should I be the one who is trying to work towards a solution. You guys screwed up. You need to make it right. Please do so or I will be forced to take the next step. Thanks.
-Dave
(916)390-3868
Repwheels@aol.com wrote:
Hello,
Your explanation of what you recieved does not make sense. We do not even mount and balance wheels, let alone take any back that were mounted and balanced.
You state that one was mounted and balanced prior to recieving it. If this was the case, why would you mount and balance them or let someone do so? We do not take wheels back that have been mounted and balanced.
Your attitude of of "you are going to do this" needs to be rethought. You mounted and put tires on the wheels. We are not responsible for this. We do not take back wheels which are mounted and balanced. If we sent you the wrong ones and they were not mounted then there is no problem taking them back.
We are saving your email correspondence.
You state it is our fault for sending you something incorrect, but how can we verify this since you have mounted and balanced them?
[ September 16, 2007, 07:53 PM: Message edited by: iceman302 ]
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'65 Mustang Fastback
Posts: 4171 | From: Rancho Murieta | Registered: Oct 2006
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solbrothers
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Member # 7524
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posted
that sucks mang. you could try contacting the BBB, but it looks like they have their asses covered on this one. ![[Frown]](frown.gif)
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2100+ posts, 15 useful
Posts: 2172 | From: vallejo | Registered: Mar 2007
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slidewayz94
CAFords OG
Member # 3101
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posted
I know your upset but I agree with the companies response.
Posts: 4251 | From: Sac | Registered: Jul 2003
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BlowN67
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Member # 4229
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posted
i dont agree i think its just ![[BS flag]](graemlins/bs_flag.gif)
word of mouth goes along way.
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AIM gonein67 JOHN
* californiafords.com
* corral.net
* foureyedpride.com
* yellowbullet.com
* theturboforums.com
Posts: 9809 | From: Home of LARD | Registered: Mar 2004
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iceman302
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Member # 7180
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posted
quote:
Originally posted by slidewayz94:
I know your upset but I agree with the companies response.
Did you seriously miss the part about them sending me a wheel with weights and center cap already installed? Their whole argument is based on them not taking back wheels that have been mounted before. If that's the case, then how did I end up with one?
[ September 16, 2007, 06:28 PM: Message edited by: iceman302 ]
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'65 Mustang Fastback
Posts: 4171 | From: Rancho Murieta | Registered: Oct 2006
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iceman302
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Member # 7180
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posted
quote:
Originally posted by BlowN67:
i dont agree i think its just
word of mouth goes along way.
I haven't heard back from them on the last email I sent. I doubt they're going to do anything about it at this point, but when you look at all of the facts, it's hard to ignore.
Upon further research, it looks like they sent me two anthracite and two hypercoated. Based upon the pic, what do you think?
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'65 Mustang Fastback
Posts: 4171 | From: Rancho Murieta | Registered: Oct 2006
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iceman302
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Member # 7180
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posted
HERE IS THEIR LATEST RESPONSE (ON THE BOTTOM) AND MY REPLY (UP TOP)...
I suppose that sending two correct and two incorrect wheels does not justify negative feedback.
I suppose sending a wheel that was previously mounted and balanced to me and representing it as new does not justify negative feedback.
I do understand your policy of not taking back wheels that have been mounted and balanced, but I still got one of them. How do you explain that? Furthermore, I am not asking you to take them back. I just want you to work to fix your mistake. I have already owned up to mine of not checking the wheels beforehand and am not asking you to take them back.
I am trying to work with you here. Can you explain the color difference? I am trying to figure out if I ended up with 2 hypercoated 18x10's and 2 anthracite 18x9's. If that is the case, I am willing to order a second "mixed" set, but with 2 hypercoated 18x9's and 2 anthracite 18x10's. That way I can keep the anthracite ones I want and sell the hypercoated ones that I don't want. I just need a complete set to keep and a complete set to sell. No one wants mismatched rims, especially me. All I need to know is if you made a mistake in shipping or if the color difference is a production problem. If the color difference is a production problem, then I'm going to have to get them custom painted so they match. Let me know.
-Dave
Repwheels@aol.com wrote:
Here are some of the facts:
1. We would replace any wheels which were not mounted by you or someone who represented you. I am sorry you mounted them, this is something that you or someone who represented you did not us.
2. We are not going to pay for your mounting and balancing. The customer is due to inspect and test fit all wheels prior to mounting. This is typical in the wheel industry, we are not inventing something new here. We can not be held responsible if your girlfriend did this for you.
3. You mention having to wait a full week. We shipped on the very first shipping day available, you provided an incorrect or old email address.
We would fix our "screw up" as you refer if you did not mount and balance them, but you do not seem to recognize your "screw up" in not inspecting them prior to mouning! We will be in the office tommorow.
As far as your "threat" of negative feedback. We keep your emails as proof to ebay that you are utilizing the feedback system as "blackmail". Best to read the ebay rules prior to doing this.
We are well known on the boards also, and will post your emails as proof of what you did if you want. We will work with you, but this is not a one sided mistake.
[ September 16, 2007, 07:12 PM: Message edited by: iceman302 ]
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'65 Mustang Fastback
Posts: 4171 | From: Rancho Murieta | Registered: Oct 2006
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slidewayz94
CAFords OG
Member # 3101
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posted
quote:
Originally posted by iceman302:
quote:
Originally posted by slidewayz94:
I know your upset but I agree with the companies response.
Did you seriously miss the part about them sending me a wheel with weights and center cap already installed? Their whole argument is based on them not taking back wheels that have been mounted before. If that's the case, then how did I end up with one?
I "seriously ![[Roll Eyes]](rolleyes.gif) " read it correctly. When the "mounted" wheel was delivered in said condition, the company should be contacted prior to mounting the rest of the wheels, so they can address and rectify the problem.
If they refund the money for the "mounted" wheel your still stuck, with 2 nonreturnable wheels after being mounted/balanced.
Posts: 4251 | From: Sac | Registered: Jul 2003
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MustangNate
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Member # 4559
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posted
I completely understand what you're saying and I'd be just as pissed off, but look at it this way.
Legally, you are the complainant so you have the burden of proof. All you can prove/show is that they sent you the wrong color wheels. Your wheels were mounted & balanced, their return policy is they will NOT accept rims that have been mounted & balanced.
Yes I understand that you recieved one that had weights and such on it already, but the issue there is you can not prove that. It is your word against theres.
Sorry man, but you are stuck with mismatched rims until you have them painted.
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1989 Mustang LX Vert, 5.0 Auto
Posts: 1032 | From: Chico | Registered: May 2004
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iceman302
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Member # 7180
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posted
quote:
Originally posted by MustangNate:
I completely understand what you're saying and I'd be just as pissed off, but look at it this way.
Legally, you are the complainant so you have the burden of proof. All you can prove/show is that they sent you the wrong color wheels. Your wheels were mounted & balanced, their return policy is they will NOT accept rims that have been mounted & balanced.
Yes I understand that you recieved one that had weights and such on it already, but the issue there is you can not prove that. It is your word against theres.
Sorry man, but you are stuck with mismatched rims until you have them painted.
Read my last response. I already knew they weren't going to take them back. I never asked them to. I'm only asking them to be reasonable and work with me, something they haven't accomplished to this point.
[ September 16, 2007, 07:18 PM: Message edited by: iceman302 ]
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'65 Mustang Fastback
Posts: 4171 | From: Rancho Murieta | Registered: Oct 2006
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iceman302
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Member # 7180
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posted
quote:
Originally posted by slidewayz94:
quote:
Originally posted by iceman302:
quote:
Originally posted by slidewayz94:
I know your upset but I agree with the companies response.
Did you seriously miss the part about them sending me a wheel with weights and center cap already installed? Their whole argument is based on them not taking back wheels that have been mounted before. If that's the case, then how did I end up with one?
I "seriously " read it correctly. When the "mounted" wheel was delivered in said condition, the company should be contacted prior to mounting the rest of the wheels, so they can address and rectify the problem.
If they refund the money for the "mounted" wheel your still stuck, with 2 nonreturnable wheels after being mounted/balanced.
I have never asked them to refund the money or take the wheels back. I don't want to deal with that hassle either. I have only asked them to be reasonable and work with me. I even offered to buy a second "mixed" set so that I can keep the anthracite ones and sell the hypercoated if that's the reason for the color difference. I'm hardly being unreasonable in my request so we'll see what their response is.
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'65 Mustang Fastback
Posts: 4171 | From: Rancho Murieta | Registered: Oct 2006
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MustangNate
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Member # 4559
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posted
They have nothing to work with you on.
Buy 2 hypercoated and 2 anthracite rims.
Pay the full price and be done with it.
You have changed how you want them to "work"
with you.
Anyways, hope it all works out for you. ![[patriot]](graemlins/patriot.gif)
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1989 Mustang LX Vert, 5.0 Auto
Posts: 1032 | From: Chico | Registered: May 2004
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