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Author
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Topic: Anybody not liking Cingular? You can get out of contract without $150 penalty fee!!!
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Venomized93
Founding Member
Member # 55
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posted
 
 
For those of you with a postpaid cingular cellular phone contract that want to cancel service, you can now do so for free. And you will NOT incur the $150 charge that you normally would. This is a limited time offer that will expire within 30 days.
The most recent bill from them says:
"Text & Instant Message Pay Per Use Rate Change
Effective 1/21/07, Cingular will charge $0.15 for text and
instant messages sent or received on a pay-per-use basis. If you
already subscribe to a Messaging Package or Media Bundle, there
is no change to your rate. By purchasing a Messaging Package or
MEdia Bundle, you can send and receive messages for as little as
a penny. Sign up & save at www.cingular.com/getmessaging or Dial
*NOW from your wireless phone."
Narrative of my expierence:
-I called customer service at 611
-Pressed "0" to speak to a customer service representative
-Then pressed "4" to close my account. This transferred me into the retentions department.
-I stated that I wanted to close my account
-They asked the reason for closing my account
-I stated that the text messaging cost had increased by 50% and this is unacceptable. The costs of text messaging are clearly stated at 10 cents per message in the seperate brochure that I recieved when I signed my contract.
-They then stated that I did not show any text messaging on my account for the past 6 billing cycles. So I stated that I use text messaging sporadically. And may not use it for months at a time. But when I do now use it, that portion of my bill will now be 50% higher than it was previously.
-The first represenative I spoke to refused to waive the early termination fee (ETF). So I hung up the phone, and called back again a couple minutes later. This time, the representative offered to waive the ETF after I repeated the above procedure.
Notes:
-I could not get any concessions from the retentions staff on being grandfathered into to the $0.10 per message rate structure.
-They wouldn't give me any money as a service credit on my account to cover the increased cost of the messaging
-They did suggest that I subscribe to a text messaging package. But did note that in my case, this would likely result in an increase in the total cost that I was paying for service since I don't use text messaging for months at a time.
-The rate change from $0.10 to $0.15 per text message appears to further deter users from using the pay per use (PPU) feature. And get them to sign up for an added cost text messaging bundle. Presumably they are hoping that this will raise the average revenue per user (APRU).
-Read the terms of service before you call:
http://www.cingular.com/download/Cingular%20Terms%20of%20Service.pdf
take note of:
"IF WE INCREASE THE PRICE OF ANY
OF THE SERVICES TO WHICH YOU SUBSCRIBE, BEYOND THE LIMITS SET FORTH IN
YOUR RATE PLAN BROCHURE, OR IF WE MATERIALLY DECREASE THE GEOGRAPHICAL
AREA IN WHICH YOUR AIRTIME RATE APPLIES (OTHER THAN A TEMPORARY
DECREASE FOR REPAIRS OR MAINTENANCE), WE WILL DISCLOSE THE CHANGE AT
LEAST ONE BILLING CYCLE IN ADVANCE (EITHER THROUGH A NOTICE WITH YOUR
BILL, A TEXT MESSAGE TO YOUR EQUIPMENT, OR OTHERWISE) AND YOU MAY TERMINATE
THIS AGREEMENT WITHOUT PAYING AN EARLY TERMINATION FEE OR
RETURNING OR PAYING FOR ANY PROMOTIONAL ITEMS, PROVIDED YOUR NOTICE
OF TERMINATION IS DELIVERED TO US WITHIN THIRTY (30) DAYS AFTER THE FIRST
BILL REFLECTING THE CHANGE."
LINK HERE!!!
GOOD LUCK ![[patriot]](graemlins/patriot.gif) .
On another note: Cingular has been great for me. But this is for the people that don't like them.
[ December 12, 2006, 02:34 AM: Message edited by: Venomized93 ]
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2018 Tesla Model 3 Performance
Posts: 2077 | From: San Francisco, California | Registered: Oct 2000
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Venomized93
Founding Member
Member # 55
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posted
This is is Addition to OP's notes! Specifically if you want to keep same numbers and want to go to another service!
DO NOT CANCEL STRAIGHT AWAY! Talk to the customer rep and ask him/her to put a note on the account that you can cancel without a termination fee! If there is a problem please ask them to refer to page 6 of the PDF file (terms of service) that OP has sent us a link to.
If the customer rep wants to see the file here is how to get there: www.cingular.com >>> click on support >>> at the right side there is a "Terms of Service" link (this is the PDF file).
There will be no problems in accomplising this!
Then go to the new service provider and port the numbers. Porting means getting your phone numbers from old service to new service.
This is pretty simple!
YES very simple, atleast simple for me. got cancelled my service within 5 minutes. Lady was very nice. (zaanwar)
Another very simple way to cancel any cellular phone contract
Work for me with T-Mobile, Cingular, Sprint, U.S. Cellular
Work best is the contract is atleast 6 months
Call customer services
me - when is my contract over
rep - In a ____ months
me - I thought it would be over by now
rep - no sir you still have ___ months
me - I would like to recieve a copy of the original contract
rep - let me see if I can find you one and send it to you when I have it
they will not contact you back bc they can not find one
give them a week call them back and request one imidiately
I try it four times and none of them can find me a contract.
Cingular did attempt to send me a brand new contract and ask me to sign it.
U.S. Cellular it took them almost a months trying to locate one before giving up
Sprint and T-Mobile 1 week and they give in.
tips:
- ask to speak to floor manager or anyone that are higher to resolve your problem
- they always try to make it very logical that your contract usually last a years if you start in october your contract will end in october. Ignore it and ask for a copy of your contract.
- call back and complain that you need the contract immediately bc you want to read all the terms and condition again.
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2018 Tesla Model 3 Performance
Posts: 2077 | From: San Francisco, California | Registered: Oct 2000
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slidewayz94
CAFords OG
Member # 3101
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posted
figured they would have learned from Nextel/Sprint's same screw up in Oct. that caused the same thing. It was all over the news and cell phone forums.
Posts: 4251 | From: Sac | Registered: Jul 2003
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Wildfire532FB
CAFords OG
Member # 1482
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posted
Cingular is the best.
Anyone know if i can just change my area code and keep the same number?
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68 Fastback
84 CJ7
94 HMMWV
95 GT
03 F350
17 Fusion Hybrid
Posts: 17578 | From: 530 | Registered: Jun 2002
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Gnari-Garage
CAFords OG
Member # 3164
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posted
quote:
Originally posted by 1968_Fastback:
Cingular is the best.
Anyone know if i can just change my area code and keep the same number?
ya I like cingular and no you can't change your area code only, you have to change your hole number. I'm positive since I worked for them for 5 years!
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2017 McLaren 570GT
2019 Audi S5
2017 Tundra 7" Lift, 37" Tires
Posts: 4017 | From: 916-sacramento | Registered: Aug 2003
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Wildfire532FB
CAFords OG
Member # 1482
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posted
quote:
Originally posted by NavidR:
quote:
Originally posted by 1968_Fastback:
Cingular is the best.
Anyone know if i can just change my area code and keep the same number?
ya I like cingular and no you can't change your area code only, you have to change your hole number. I'm positive since I worked for them for 5 years!
that sucks
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./_ _ _ ___ __\
(]]]_ _ o _ _[[[)
|\_o_ __ __o_/|
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68 Fastback
84 CJ7
94 HMMWV
95 GT
03 F350
17 Fusion Hybrid
Posts: 17578 | From: 530 | Registered: Jun 2002
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Sk8OnGlass
¯
Member # 6370
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posted
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First On Race Day
FORD
yup that's my stang in da pic
Posts: 533 | From: san Jose, CA. | Registered: Jan 2006
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gt1990gt
¯
Member # 7211
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posted
verizon is the best in my opinion swith to them
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1990 Mustang Gt
Blue 17'' 1993 Cobra wheels
Posts: 314 | From: Vacaville Ca | Registered: Nov 2006
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svt3773
¯
Member # 4759
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posted
verizon +1
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1989 Ford Ranger
Posts: 509 | From: Redwood | Registered: Aug 2004
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NonOpSlow2V
¯
Member # 6111
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posted
what about T-Mobile? I was thinking of going with their Sidekcik 3...with the unlimited text and online plan...
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1997 Autumn Orange GT vert
1996 Mystic Cobra
2005 95ci Harley Road King
2011 F150 Raptor
Posts: 2139 | From: San Francisco | Registered: Oct 2005
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NorCalRydaz
¯
Member # 3233
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posted
quote:
Originally posted by autumnstang97:
what about T-Mobile? I was thinking of going with their Sidekcik 3...with the unlimited text and online plan...
T-mobile is a better version or metro PCS. SUCKS!!
Posts: 2963 | From: San Jo | Registered: Sep 2003
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Floored
¯
Member # 2312
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posted
I've always had the best customer service from Cingular. No complaints here. Good info to know though ![[Wink]](wink.gif)
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~Alice
..blast from the past..
Posts: 788 | From: Sacramento | Registered: Jan 2003
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