alteredspeed ripped me off! - Northern California Ford Owners

This is topic alteredspeed ripped me off! in forum General Talk at Northern California Ford Owners .

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Posted by morespeed (Member # 6717) on :

altered speed fucked up my 2006 gt....

the list of things that they fucked up:

1. bottom pulley not installed properly. leaking oil. cause not known yet.

2. exhaust not installed properly. header bolts to x-pipes stripped. x-pipes hitting tranny mount.

3. tuning was not all that. check engine light was on. had to take it elsewhere to get re-tuned.

4. nitrous tank not mounted properly.

5. purge hose fell off.

6. sold me a blue bottle guage that does not work with my zex bottle. it leaked so i chucked it.
[BS flag]

altered speed sucks !!
things done properly:

1.ring and pinion installed
2.cold air
3.throttle body spacer.
4.short throw shifter.
5.nitrous
6.upper pulley. [patriot]

[ December 19, 2006, 11:37 PM: Message edited by: morespeed ]

Posted by 5OHS5OH (Member # 4665) on :

Hopefully this one doesn't get as long and drawn out as the last...

Posted by Chris C. (Member # 1949) on :

I hope you tried to resolve these issues with alterspeed before posting that rant like that... Sucks that all that happened though.

Posted by 87GeeTee (Member # 5905) on :

Hey, calm down. CAFords doesn't need another, "OMG I HATE THIS SPEED SHOP! FUCK JOO GUYZ!!!111one!" thread. Have you even confronted them about this? Via, phone, PM, email, IN PERSON? Also, if you wanted to create a thread about a speed shop, whether it be constructive or degrading. You could have came at this, in a different manner. *cough*maturely*cough cough*

Posted by 88DroptopGT (Member # 2535) on :

Let him make all the posts he wants. It's called the 1st amendment..

Posted by TRIXSNK (Member # 2844) on :

Funny as i just saw a silver 03/04 Cobra in Fremont that had a Cobra R spoiler with an Alterdspeed sticker on the back bumper.

Lic. plate read "WILBYTU"

[ December 19, 2006, 05:43 PM: Message edited by: TRIXSNK ]

Posted by Motorhead6T5 (Member # 4969) on :

quote:
Originally posted by morespeed:
altered speed fucked up my 2006 gt....

the list of things that they fucked up:

1. bottom pulley not installed properly. leaking oil. cause not known yet.

2. exhaust not installed properly. header bolts to x-pipes stripped. x-pipes hitting tranny mount.

3. tuning was not all that. check engine light was on. had to take it elsewhere to get re-tuned.

4. nitrous tank not mounted properly.

altered speed sucks !!

they probably didn't use rtv on the keyway of the crank pulley.

[ December 19, 2006, 06:54 PM: Message edited by: Motorhead6T5 ]

Posted by Luke87GT (Member # 21) on :

quote:
Originally posted by 88DroptopGT:
Let him make all the posts he wants. It's called the 1st amendment..

It's called giving a small business an opportunity to make things right before slandering them.

Many of these small independent businesses are built up from someone's blood, sweat, and life-savings. The least a customer can do is to give the opportinity for that business to make things right.

Small local businesses live and die off word of mouth. It's my belief that we have a responsibility as consumers to allow them to fix their mistakes before blowing the whistle.

[patriot]

[ December 19, 2006, 07:11 PM: Message edited by: Luke87GT ]

Posted by Jmir018 (Member # 1414) on :

quote:
Originally posted by Luke87GT:

quote:
Originally posted by 88DroptopGT:
Let him make all the posts he wants. It's called the 1st amendment..
It's called giving a small business an opportunity to make things right before slandering them.

Many of these small independent businesses are built up from someone's blood, sweat, and life-savings. The least a customer can do is to give the opportinity for that business to make things right.

Small local businesses live and die off word of mouth. It's my belief that we have a responsibility as consumers to allow them to fix their mistakes before blowing the whistle.

Totally agree with you Luke, I really hope the owners of that particular shop were given an opportunity to rectify the situation before this post was made.
Just recently, a similar post showed up on SVTperf. one guy posted “so and so ripped me off”, He said he had been sold and intake with a hole n it. After some indagation, it was concluded that the guy posting had never tried contacting the seller, who was oblivious about the mishap. Hopefully that’s not the case here.

Posted by 94gt (Member # 3060) on :

Thats the #1 reason I install all my own stuff... if I dont have the tools/time, I'll call JohnB.

Hopefully you can contact them and talk to a manager to get it straightened out asap. Personally, I would have inspected as much as I could before driving off with the car.

Posted by DLo (Member # 6133) on :

Did you confront them about it? I bought the Apex seats a while back (I'm not trying to open a can of worms here) and they were absolute trash after less than half a year. I had problem after problem with them, and when I spoke to Mike about them, he was willing to give me a deal on some corbeaus.

Sorry to hear of your bad experience. Only takes 1 mess up to drive a ton of business away.

Posted by morespeed (Member # 6717) on :

I have been driving this car for a couple months. I just noticed the oil leak about 2 weeks ago.
I had manys problems with the check engine light never getting shut off properly.
the owners are impossible to get a hold of. I no longer want to deal with these guys. Their customer relations suck. They showed up at 10am-1pm. Or whenever they felt like it.
I'm just pissed off. I spent like 3,000 dollars.
I expected more.

I relize racing your shit puts wear and tear on the car. I now need a clutch do to my driving habits....

---but when I take the car to another mechanic and the new mechanic tells me that the last guy used an impact gun and stripped the bolts on the brand headers trying to remove the tranny for a simple clutch job.

WHATEVER ...I'll get back to this later.

racing costs money. trust only people to work on your car that have 5 or more good references.

Posted by two-gun kid (Member # 5325) on :

quote:
Originally posted by morespeed:

4. nitrous tank not mounted properly.

i told you about this like 2 months ago, you have the bottle brackets bolted to a piece of wooden board. [Eek!]

Posted by NorCalRydaz (Member # 3233) on :

quote:
Originally posted by morespeed:

the owners are impossible to get a hold of. I no longer want to deal with these guys. Their customer relations suck.
I relize racing your shit puts wear and tear on the car. I now need a clutch do to my driving habits....
.

so I guess to haven't talked to the owners.

Posted by DEMENTED JEFE (Member # 7093) on :

waz up derik you forgot one thing the purge tube flu off remember [Mad]

wat a shop [Mad]

Posted by morespeed (Member # 6717) on :

..it was a rant.

whatever...fuk it..

And no, I have not talked to altered speed in the last month because..it was too hard to get in touch with them last time. [Confused]

I thought the shop went out of business anyway.

Posted by 1Sicgt (Member # 714) on :

OK, to stand up in John's defense, since he dosen't get on the forums. He can't do anything for you without you going and talking to him. The reason he is hard to get a hold of, is becuase as you know he was running his business in a partnership, with another person (who we will keep nameless for this conversation), and this person has been removed from Alteredspeed for reasons again I will leave off the board, but I will say they were major, and very warranted. I know for a fact, that this said person was the main installer on your vehicle too. His lack of quality and desire for quanity is NOT the business style that John follows. If there was a issue of past labor, I strongly urge you to bring it up with John direct, and stay off the forums bashing. Good people, with hard working businesses don't deserve bad reps for stuff they can't make right.

Posted by 1Sicgt (Member # 714) on :

quote:
Originally posted by TRIXSNK:
Funny as i just saw a silver 03/04 Cobra in Fremont that had a Cobra R spoiler with an Alterdspeed sticker on the back bumper.

Lic. plate read "WILBYTU"

I heard that car can corner pretty well too.

Posted by TRIXSNK (Member # 2844) on :

quote:
Originally posted by 1Sicgt:

quote:
Originally posted by TRIXSNK:
Funny as i just saw a silver 03/04 Cobra in Fremont that had a Cobra R spoiler with an Alterdspeed sticker on the back bumper.

Lic. plate read "WILBYTU"
I heard that car can corner pretty well too.

Tried to catch up to him to chat but there was tons of traffic and i was in my beater Celica [Razz]

Posted by n8y8 (Member # 6048) on :

A persons experience is their experience. And I would hop emore people would do what this person has done expose it. I am not sure who John is but it sounds like John knows the other person was shady. So first thing I would do is contact customers that this dude worked on their cars and do customer satisfaction calls. You ask for trouble when you sit and wait for customers to come to you. If you anticpate their can be an issue you reach out. I personally dont blame this person. Especially if attempts were made to contact them. I am one of those hard working small business owners, so I am not saying who is right or wrong just sharing my opinion on how I would handle it from my perspective.

Posted by Luke87GT (Member # 21) on :

quote:
Originally posted by n8y8:
A persons experience is their experience. And I would hop emore people would do what this person has done expose it. I am not sure who John is but it sounds like John knows the other person was shady. So first thing I would do is contact customers that this dude worked on their cars and do customer satisfaction calls. You ask for trouble when you sit and wait for customers to come to you. If you anticpate their can be an issue you reach out. I personally dont blame this person. Especially if attempts were made to contact them. I am one of those hard working small business owners, so I am not saying who is right or wrong just sharing my opinion on how I would handle it from my perspective.

Very surprised to hear this from a small business owner.

Posted by Jdub07 (Member # 2728) on :

kinda off topic but

My mom is a small business owner and makes consumer follow up calls all the time. Only on larger orders where the customer put out a significant amount of money. $3000 would be an automatic follow up call. Not saying this practice should be all small business owners way of doing things but she's found that it brings those customers back and she has found faults in service or product when making some of these calls and was able to rectify any problems.

Regarding A/S, I've been to A/S only one time and was treated well.

Good luck [patriot]

Posted by n8y8 (Member # 6048) on :

quote:
Originally posted by Luke87GT:

quote:
Originally posted by n8y8:
A persons experience is their experience. And I would hop emore people would do what this person has done expose it. I am not sure who John is but it sounds like John knows the other person was shady. So first thing I would do is contact customers that this dude worked on their cars and do customer satisfaction calls. You ask for trouble when you sit and wait for customers to come to you. If you anticpate their can be an issue you reach out. I personally dont blame this person. Especially if attempts were made to contact them. I am one of those hard working small business owners, so I am not saying who is right or wrong just sharing my opinion on how I would handle it from my perspective.
Very surprised to hear this from a small business owner.

Not sure why, but (I digress a bit here) I attend a few big conferences a year for small biz owners in my field. And you would be surprised at how much small businesses in a completely different field affect small business across the board. And by bringing more things to light(client side) seems to only affect that company but in the grand scheme it actually affects (in relation) all small businesses and the general view of small businesses. Once a person is jerked around by a small biz, they tend to hold onto that experience and think of all small businesses as "fly by night" and "shady". But when small biz are held accountable and made to crrect their mistakes it improves the experience of small biz some what. I like Jeremey's mother keep contact with my clients. So I hear the good and the bad, and they appreciate the fact I checked on them. Instead of letting them marinate in their anger (which sounded like what happened here). Thus improving my image and the general view of small business. I have since made the jump to a medium sized company so I am dealing with a different demographic, but the principal is still the same. Take care of your clients (apply where necessary).

Sorry seems like I gave more than .02, just sharing my experience and I hope things work out for both parties in this matter.

[ December 20, 2006, 02:02 PM: Message edited by: n8y8 ]

Posted by 1Sicgt (Member # 714) on :

quote:
Originally posted by n8y8:
A persons experience is their experience. And I would hop emore people would do what this person has done expose it. I am not sure who John is but it sounds like John knows the other person was shady. So first thing I would do is contact customers that this dude worked on their cars and do customer satisfaction calls. You ask for trouble when you sit and wait for customers to come to you. If you anticpate their can be an issue you reach out. I personally dont blame this person. Especially if attempts were made to contact them. I am one of those hard working small business owners, so I am not saying who is right or wrong just sharing my opinion on how I would handle it from my perspective.

Short and sweet, guy was removed from the company for other reasons then quality of his work. The guy had a past resume' of shops he worked at that included many high end businesses, so initally, his quality of work, or work ethics never came into question. He was removed for other reasons, and John (the owner of A.S.) is in and out of the shop often due to pending legal actions with said person. Understand he has a business to run yes, but he also has to finish removing the bad seed, so he can rebuild his company and start over. I can say there are very big plans for the very near future with that company as well as another one. Like I said, be patient, John will try to do what is right.

Posted by 1Sicgt (Member # 714) on :

quote:
Originally posted by TRIXSNK:

quote:
Originally posted by 1Sicgt:

quote:
Originally posted by TRIXSNK:
Funny as i just saw a silver 03/04 Cobra in Fremont that had a Cobra R spoiler with an Alterdspeed sticker on the back bumper.

Lic. plate read "WILBYTU"
I heard that car can corner pretty well too.

Tried to catch up to him to chat but there was tons of traffic and i was in my beater Celica

Well he is getting old, so he might be slow. J/K. If you run into him, tell him I said hi.

This is what it normally looks like. This splitter is off for winter.

He was also Mr. September in the '06 Cafords calender.

Posted by morespeed (Member # 6717) on :

john was cool... when he was there.

after going back 4 or 5 times. and still not satisfied.... the the list of problems continues to grow.
I gave up on "them" 2 months ago. The 90 day warranty I believe is up.

anyways like I said I gave up on them. I have moved on.I was getting my clutch done at a different shop. Now my frustration came back again. Do to "them".

Poor workmanship pisses me off. Tightening a flange with an impact gun on one side so its tilted is ridiculous. you are supposed to hand tighten one side of the flange little by little and back to the other side on so on.

I got so mad... I was on my back trying to get some distance between the x pipe and the tranny mount. It was cool for a minute but now is banging again.

Good luck to John he seemed like a good guy.

[ December 20, 2006, 11:06 PM: Message edited by: morespeed ]

Posted by lostsoul (Member # 5797) on :

I dont think shops should be given a free pass when they F' up. Yes everyone makes mistakes.. but its whats happens after that matters and so far some have failed real bad..

Posted by morespeed (Member # 6717) on :

my car didn't get messed up as bad as yours did.

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