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NEVER ORDER FROM "wheelindex" on Ebay: THEY ARE REFUSING TO FIX THE ISSUE!
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[QUOTE]Originally posted by iceman302: [QB] HERE IS AN UPDATE! NOW I'M REALLY PISSED! THIS IS MY RESPONSE TO THEIR EMAIL WHICH YOU CAN READ DOWN AT THE BOTTOM... I'm sorry to hear that you are going to do nothing about this. I am a long time member on a couple different Mustang enthusiast boards. Many of the other members had nothing but good things to say about you and I'm sorry to hear that they were wrong. The facts are these. The wheels were delivered to my home while I was at work. My wife did me a huge favor and took the wheels over to be mounted and balanced for me. Mounting the wheels one by one, no one at the tire shop noticed the color difference. Furthermore, seeing the weights and installed center cap on one of the wheels, they assumed that I had bought them used... a reasonable assumption. I am including a picture of a pair of the wheels side by side. The color difference is more dramatic than the camera will pick up but is still obvious. You say that you do not take back wheels that have been previously mounted and balanced. That is obviously untrue since I was shipped one of them. My wheel and tire shop, which I have a very good relationship with, has no reason to make something like that up. I think you are the one that needs to rethink your approach on this issue. I am the customer. I paid for a product. You sent me a used product represented as new. You sent me two of the incorrect color. You need to take steps to fix the issue. I have been more than reasonable and have refrained from leaving negative feedback... YET. I know that you guys are a large operation and a few negative feedbacks aren't going to hurt your overall reputation, but I expected more from you based on what others have said. I do have a suggestion because I don't want to deal with the hassle of sending these things back. You can send me a check for the shipping costs that you would have incurred plus the cost of dismounting and remounting these wheels. I will take the wheels to a custom painter and have them matched myself. We will have to discuss whether or not you feel this is a viable option via phone. I expect that you will pay me the common courtesy of a phone call (either today or tomorrow) and try to make this right. I am not being unreasonable, nor should I be the one who is trying to work towards a solution. You guys screwed up. You need to make it right. Please do so or I will be forced to take the next step. Thanks. -Dave (916)390-3868 Repwheels@aol.com wrote: Hello, Your explanation of what you recieved does not make sense. We do not even mount and balance wheels, let alone take any back that were mounted and balanced. You state that one was mounted and balanced prior to recieving it. If this was the case, why would you mount and balance them or let someone do so? We do not take wheels back that have been mounted and balanced. Your attitude of of "you are going to do this" needs to be rethought. You mounted and put tires on the wheels. We are not responsible for this. We do not take back wheels which are mounted and balanced. If we sent you the wrong ones and they were not mounted then there is no problem taking them back. We are saving your email correspondence. You state it is our fault for sending you something incorrect, but how can we verify this since you have mounted and balanced them? [/QB][/QUOTE]
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