Author
|
Topic: Verizon Charging $2 Per One Time Bill Payments
|
fredfifty
Since 9/2010
Member # 10320
|
posted
http://www.pcworld.com/article/247119/verizons_2_bill_payment_fee_sparks_outrage_online.html
quote: Verizon customers are in an uproar after discovering that the carrier will start charging a $2 "convenience" fee to process one-time credit and debit card bill payments made by phone and online. The new fee goes into effect Jan. 15, and will only be charged to people making one-time payments directly to Verizon either by phone or on a Verizon website.
Originally reported by Droid Life this week, Verizon's convenience fee has inspired customers to consider canceling their contracts and others to sign an online petition demanding the carrier reverse its plan.
Verizon says the fee offsets costs incurred by the company for customers who make single payments through what the carrier calls "alternate payment channels," namely via telephone or the Web. You can avoid the $2 fee by paying by electronic check or enrolling in Verizon's automatic payment system that automatically deducts your bill from a bank account or credit card. The fee also won't be charged to those who pay in person at a Verizon payment kiosk, online through a bank, by mail using a check or money order, or online using Verizon Wireless gift and rebate cards.
The carrier claims its new fee is meant to make up the difference for costs the company incurs such as credit card transaction fees. But I can't help noticing the new system appears to be designed to encourage more people to sign up for automatic bill payment. Such a move could help Verizon reduce costs related to chasing down delinquent customers and create a more reliable monthly stream of cash payments.
Whatever its reasons, Verizon's actions have sparked outrage among its customers. A simple Twitter search reveals many customers calling on Verizon to cancel its "greedy $2 fee." Others are vowing to pay by paper check in an attempt to increase the company's costs.
December has not been a good month for Verizon's customer relations. The carrier has also been dealing with several service outages on its new 4G LTE network that have also frustrated Verizon users. The most recent network problem was resolved on Thursday
Pain in the butt for you Verizon users...
-------------------- RIP EDSON VELORO IM A NOOB, EXCUSE ME. THANKS. 92 LX Coupe 5.0 CARB'd BOLT-ONS SMOG LEGAL 62 Rag Impala
Posts: 4948 | Registered: Sep 2010
| :
|
|
Wildfire532FB
CAFords OG
Member # 1482
|
posted
So does that mean if they pay their bill off in full they will get charged 2 dollars but if they pay their bill off in payments they wont?
-------------------- ./_ _ _ ___ __\ (]]]_ _ o _ _[[[) |\_o_ __ __o_/| |__|..........|__| 68 Fastback 84 CJ7 94 HMMWV 95 GT 03 F350 17 Fusion Hybrid
Posts: 17578 | From: 530 | Registered: Jun 2002
| :
|
|
hidnn.o.s.
¯
Member # 1219
|
posted
Try "calling" credit cards with payments over the phone, see how much that charge is!
-------------------- R.I.P. Willie G. You are missed on this forum
Posts: 15950 | Registered: Apr 2002
| :
|
|
BULLITTMAN
¯
Member # 8468
|
posted
That's BS, we already pay too much! Greedy bastards, I would love to leave them when my contract is up, but I wouldn't know where to go. I will never go back to AT&T...
-------------------- R.I.P Little Bro Willie Guzman (5LTRSVT) 4/24/87 - 11/23/12 01 Bullitt #3102 Stroked and blown Built and tuned by Shaun at AED 14 Fiesta ST
Posts: 1354 | From: San Jose | Registered: Jun 2008
| :
|
|
SLOWFOX
¯
Member # 11067
|
posted
My bloomingdales card charges me 15bucks to pay threw the phone...
-------------------- " A Wolf under sheep's clothing"-svoRICK 2/10/12 Almost everything I asked for.
Posts: 2399 | From: ESSJ | Registered: Jul 2011
| :
|
|
87droptop50
Go Giants!
Member # 7185
|
posted
I pay instore !
-------------------- HighSpeed Motorsports 87Mustang Gt Conv kurgan tuned 03Harley F150 #5023 69El Camino SS396 -sold 99 f350 7.3 DRW
Posts: 3855 | From: SF | Registered: Oct 2006
| :
|
|
|