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Author
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Topic: F*ck AT&T
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JUNKYARD5.0
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Member # 10398
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posted
 
 
So to make a long story short, I bought a phone about 3 weeks ago and it started tweaking out. The phone's mic didn't work and it shut off on me several times unexpectedly. Being that I din't even have 30 days with it I go in an attempt to exchange for a new phone or something. When I get there it takes a while to get service but then one of the salespeople come and ask me what I needed. I tell them my problem, and they look at the phone and they tell me "Sorry, we can't do anything to help you, if the phone has ANY physical damage, the warranty is automatically voided". I was like "WTF? You're seriously talking about that scratch on the screen? It's not like I dropped it or anything or I don't give a fuck about the looks I just want a working phone". So the lady goes to get her manager because she was clearly incompetent in helping me with the best solution.
The manager gets there and explains to me very calmly that he cannot return my phone because it has physical damage and that the warranty was automatically voided when I scratched it. At this point I'm pretty angry. I tell him "Are you serious? This is bullshit, the phone is in my pocket with other little items, it was bound to get scratched and that really doesn't matter to me because like I told your rep I want a working phone, the phone doesn't work because of the companies fault not mine" Then he responds irritated "Well, it's as if you're trying to return a car after a crash because the engine doesn't work" and I quickly replied, "No, it's as if you are trying to return a car that came with 30day warranty and the engine doesn't work, the electric system is all mesed up and you won't return it because it got a scratch on the rear bumper". He stays quiet for a while and says he is going to see what he can do for me. He comes out and tells me that since the phone was bought within the 30 days I can put insurance and file a claim and pay a 50 deductible. After some arguing he agrees to credit my account with those 50 dopllars for the deductible.
So the insurance part is even worse. AT&T doesn't offer their own insurance but they do it with a third party so I am calling these people and I swear right when I am in the middle of finishing the claim the call drops and it says there was an error. I keep calling and calliong and they just do the same thing over and over again. I finally give up and do it online thinking to myself "Now they better not come up with this bullshit, this has to work". So the webpage presents 5 steps you need to go through to succesfully file your claim, so I fill out the first step and click enter. This little screen pops up saying that the next page is loading and it literally stayed like that all night. The next morning I check same thing, still loading I close the browser, reopen the page for the claim and fill out the first part again. It does the same thing this time for like 2 hours then I just gave up. I am so fuckin pissed right now because I feel like they're just fucking with me.
Anyone have suggestions or gone through similar shit with att?
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"My team doesn't make hits, we hit home runs"
86 Coupe-Storage
91 Coupe-Sold
91 Hatch-In Progress...
04 SVT-RIP
Posts: 1854 | From: WEST Menlo | Registered: Oct 2010
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phil a
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Member # 6951
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posted
You didn't make a long story short
I'm going through a hell of a hassle with Verizon right now - got a replacement phone on warranty and have yet to receive the box/shipping label to return the old/broken phone - so I've been charged $500. I've now called and spoken w/ reps three separate times regarding the damned shipping label, as well as having gone into a retail store a couple of times now, only to be told, "No sorry, you've gotta ship it back and we can't do that for you."
Good luck
Posts: 1261 | From: toledo oh | Registered: Jul 2006
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sic70stang
CAFords OG
Member # 4347
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posted
My Sprint phone stopped charging after a year of owning it. I went to the Sprint store and they couldn't fix it. They said that it would take 4 days for a new phone. So they ended up giving me a brand new phone no charge. I didn't even have to ask
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The anti-crew
1987 rolling safety violation.
Posts: 6940 | From: California | Registered: Jul 2005
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JUNKYARD5.0
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Member # 10398
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posted
quote:
Originally posted by phil a:
You didn't make a long story short
I'm going through a hell of a hassle with Verizon right now - got a replacement phone on warranty and have yet to receive the box/shipping label to return the old/broken phone - so I've been charged $500. I've now called and spoken w/ reps three separate times regarding the damned shipping label, as well as having gone into a retail store a couple of times now, only to be told, "No sorry, you've gotta ship it back and we can't do that for you."
Good luck
I intended on making this long story short lol but my anger overpowered me and I just had to rant.
[ October 01, 2011, 11:43 AM: Message edited by: JUNKYARD5.0 ]
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"My team doesn't make hits, we hit home runs"
86 Coupe-Storage
91 Coupe-Sold
91 Hatch-In Progress...
04 SVT-RIP
Posts: 1854 | From: WEST Menlo | Registered: Oct 2010
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Raelsmar
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Member # 9804
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Watch your mouth. AT&T is the best. Lol. Maybe they just like me cause my family has been with them since they were pacbell wireless? Either way, where you messed up was;
A. Buying any phone other than an iPhone.
B. You SHOULD have gotten insurance off tops when you first bought your shitty non-iPhone.
And C. Make sure you go to an actual AT&T store, not a crappy authorized dealer.
Oh and D. Keep your phone in a seperate pocket from all the other things you keep pocketed. Very simple.
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2010 Genesis 2.0T
If you can read this, then it's burrito time
Originally posted by 2T0NE
Niners deserve to lose
Raiders Lakers A's
Posts: 3768 | From: Vallejo, CA | Registered: Feb 2010
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SwEeT03Gt
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Member # 10283
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posted
my old sprint phone (lotus lg) broke a few days after i had my planned canceled n giving it was like 3 days before my plan got shut off. it decide to not turn on an when charging it got really hot. so i took it to the sprint store in s.l. and had no insurance but was like wth might as well try to see if they could fix it. went in told em my problem they charged it to see if it would turn on and see if i wasnt lying about it getting hot i guess, and they gave me a free replacement ![[Whoo Whooooo!]](graemlins/woowoo.gif) then i had it flashed to metro ![[dance]](graemlins/dance.gif)
Posts: 4484 | From: -NicKlE n DiMe- | Registered: Sep 2010
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Mr.Lucky
CAFords OG
Member # 1772
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posted
Verizon = Win. For device and customer service.
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95GT: Bolt ons.
Good sellers/buyers: Stangs R Us, 1SicGt, sn4bwc, racsirx, WickedStang, Autumnstang97, cali95gt
Posts: 4197 | From: Manteca | Registered: Sep 2002
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JUNKYARD5.0
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Member # 10398
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posted
quote:
Originally posted by 89hatch5.0GT:
Watch your mouth. AT&T is the best. Lol. Maybe they just like me cause my family has been with them since they were pacbell wireless? Either way, where you messed up was;
A. Buying any phone other than an iPhone.
B. You SHOULD have gotten insurance off tops when you first bought your shitty non-iPhone.
And C. Make sure you go to an actual AT&T store, not a crappy authorized dealer.
Oh and D. Keep your phone in a seperate pocket from all the other things you keep pocketed. Very simple.
A. I've had first-gen Iphone, 3G, 3Gs and now I have a Iphone 4 which I bought to use while the other phone was replaced by the insurance. Got pics if you don't believe me buddy, can also throw a middle finger in the pic if you'd like.
B. I bought insurance regardless, it would've been the same whether I got it after the fact or before.
C. I went to an actual AT&T store, the one in Palo Alto, the shitty sales person who helped me was named Alexandra and the managar I really don't remember.
D. Scratches don't bother me really, which is why I could care less where my phone is. But to avoid some bullshit next time, I actually did buy an iPhone case.
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"My team doesn't make hits, we hit home runs"
86 Coupe-Storage
91 Coupe-Sold
91 Hatch-In Progress...
04 SVT-RIP
Posts: 1854 | From: WEST Menlo | Registered: Oct 2010
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asskickn88
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Member # 4957
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posted
If I've ever had an issue with T-mobile phones they either exchange it or sent me a new one. This isn't an insurance policy either, although I have it too, they take care of any phone issue quick and for free. I usually warranty my phone once every few months just for the hell of it.
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Three 540 Bimmers and a 5.0 Explorer.... got a Ford back in the stable!
It's time for the country to do what Obama's own father did.
Abandon him.
Posts: 6069 | From: Rocklin, Ca | Registered: Oct 2004
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JUNKYARD5.0
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Member # 10398
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posted
quote:
Originally posted by asskickn88:
If I've ever had an issue with T-mobile phones they either exchange it or sent me a new one. This isn't an insurance policy either, although I have it too, they take care of any phone issue quick and for free. I usually warranty my phone once every few months just for the hell of it.
know bro, that's why I was so pissed. I remember back in the day I had Metro PCS and had their insurance and I swear some phones would get messed up but after taking a beating and they would always still exhange for a refurbished one and all. I mean I love AT&T but their service sucked.
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"My team doesn't make hits, we hit home runs"
86 Coupe-Storage
91 Coupe-Sold
91 Hatch-In Progress...
04 SVT-RIP
Posts: 1854 | From: WEST Menlo | Registered: Oct 2010
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losbadgts
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Member # 4394
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Really sucks what this companies are doing now a days. Best u could do is try to go to a real at&t and let them know the situation and don't leave the store until they try to fix the problem themselves. This is why I went from at&t to Sprint and could not be any happier. Also since its under 30 days try to cancel your contract.
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Why pretent someone u are not, everyone else could see it.
Posts: 3625 | From: redwood city | Registered: Apr 2004
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JUNKYARD5.0
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Member # 10398
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posted
quote:
Originally posted by losbadgts:
Really sucks what this companies are doing now a days. Best u could do is try to go to a real at&t and let them know the situation and don't leave the store until they try to fix the problem themselves. This is why I went from at&t to Sprint and could not be any happier. Also since its under 30 days try to cancel your contract.
I did go to an actual AT&T store bro, not some ghetto dealer.
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"My team doesn't make hits, we hit home runs"
86 Coupe-Storage
91 Coupe-Sold
91 Hatch-In Progress...
04 SVT-RIP
Posts: 1854 | From: WEST Menlo | Registered: Oct 2010
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losbadgts
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Member # 4394
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posted
quote:
Originally posted by JUNKYARD5.0:
quote:
Originally posted by losbadgts:
Really sucks what this companies are doing now a days. Best u could do is try to go to a real at&t and let them know the situation and don't leave the store until they try to fix the problem themselves. This is why I went from at&t to Sprint and could not be any happier. Also since its under 30 days try to cancel your contract.
I did go to an actual AT&T store bro, not some ghetto dealer.
Well tell them I try calling the insurance company and nothing work and u also tried to file a claim online and nothing, so have them try it themsleves aswell. And really don't leave until u walk out with a new phone or cancel contract. Also try a different store
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Why pretent someone u are not, everyone else could see it.
Posts: 3625 | From: redwood city | Registered: Apr 2004
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CAStang
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Member # 9568
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Interesting..... I've been with AT&T since they were Pacbell wireless and never had any problems with warranty exchanges. As a matter of fact I've been loyal because they've always resolved my issues quite easily. Maybe try another store??? Good luck! As someone mentioned earlier, if it's an iPhone, the Apple store will do a warranty exchange as long as it's within the first year.
Posts: 351 | From: Santa Clara | Registered: Nov 2009
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phonso302
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Member # 9260
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Should have got a droid....
Posts: 1820 | From: PINOLE | Registered: Jun 2009
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v-town coupe
fordologist
Member # 2771
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yeah fuck AT&T!! nothing but problems! went back to sprint about a year ago. I craked the camera lens on my evo and my speaker was blown out. dropped it off came back an hour later and it was fixed for free since it was still under manufacture warranty still!
Posts: 4597 | From: the V-town | Registered: May 2003
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19fastang84
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Member # 10406
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WHITE IPHONE 4 ON T-MOBILE FTW!!! ![[patriot]](graemlins/patriot.gif) ![[Big Grin]](biggrin.gif)
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1986 drop top R.I.P Towed
1986 drop top
1984 hatchback
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Ghetto thugs like Jairo romo aka 19fastang84 that can't speak or write English don't belong here.
More and more ghetto folks will be getting the boot soon. If you're ghetto, not banned yet and reading this, here is your chance to leave voluntarily. CAFords is not the place for you. Go back to craigslist. Go back to school. Go anywhere else but CAFords.com because you don't belong here!
We're not cold hearted and young people can change. If you email us an apology letter with proper spelling, grammar and sentence structure, we'll unlock your account. If you decide to do this and rejoin the community, please abstain from making ghetto posts like you previously have http://www.californiafords.com/cgi-bin/ultimatebb.cgi?ubb=get_topic;f=1;t=051252;p=2#000042 . Such posts reflect poorly on yourself and on the community as a whole. People making such posts in the future will receive the boot. The anti-ghetto cleansing as begun. All thugs, crooks, and those who did not utilize 12 years worth of free public education in this country are on notice.
Posts: 752 | From: Sacramento | Registered: Oct 2010
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94 fobra
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Member # 8867
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posted
quote:
Originally posted by 5LTR SVT:
sprint <<<<
Massive fail Sprint fuckin sucks its all about verizon ![[Wink]](wink.gif)
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Im done with this ford vs chevy fight with "cafords" members. Aka big block 66 f100 but she's no longer:(
Posts: 2996 | From: Stockton | Registered: Jan 2009
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