This is topic Experience with APEX Motorsports in forum General Talk at Northern California Ford Owners  .


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Posted by andyman_2k01 (Member # 1448) on :
 
Here's my experience. Sorry it is a little long, but I want to give you the full story. p.s. I won't be going back there ever again for any work on my car.

I call on thursday and book an appointment to get my Maximum Motorsports Sub Frames Connectors welded up. Mario on the phone told me it would be $148.95 and would take about an hour and a half. I said no problem, and we book it for saturday at 11a.m. no problem.

I show up around 11:10a.m. due to work issues. The have me sign the usual papers with the approx. amount on the papers and such. I tell them that I have a bad exhaust leak and they said it wouldn't be a problem. They pull my car up onto the lift to start the drivers' side. Immediately they see from under the car that one of my 02 sensors was just hanging down out of the o/r xpipe. Ed tells me that there is my exhaust leak right there, and that I should replace both front 02 sensors. Thinking that would solve the problem I gave them the okay to get me two new 02 sensors.

While Dave is about to start working on the car, he notices that the underside of my frame is a little damaged due to jack stands. They don't say anything other than the fact that they noticed it was damaged some and starts working on the welding. Me and my good buddy start talking it up with Ed who seems like he is well informed on 4.6L mustangs (said he's been doing it for almost 4 years.) I told him that I thought my exhaust leak was from my driver's side stock exhaust manifold being cracked. Ed claimed that that would be nearly impossible and he has never seen a stock one crack. I'm like ermmm okay. My buddy and I start asking him about reccommended brands and such for headers (since i was about to put on BBK shorties). He told me there is no good brands out that are reliable and won't eventually crack and leak. My buddy begged to differ and told him that he has had long tubes on his 429 1971 mach 1 for almost 3 years and has had no problems with cracking or leaking. Ed said it had to do with different temperatures in the different motors (my buddy and I were puzzled). Anyhow, Ed told me that I should just stay with my stock exhaust manifolds, and then had to go.

Meanwhile, after about an hour I notice that Dave is still working on the drivers' side sub frame connector. I'm like wtf?!?! Oh well I thought, he knows what he is doing. The driver's side after an hour and a half goes on. He then takes black paint, without putting primer on, and sprays the subframe. After numerous trips back to his tool box he's done with that side.

Now here's the best part. The part at which I'm really fired up about but didn't notice until I got home. After Dave finishes up with the driver's side, he asks LIA, believe that was the name (president of Stallions) to move my car over on the lift. He acknowledges and they lower my car back down. LIA backs my car off the lift and then pulls it back on closer to the left (so dave can get a better shot at the passenger side frame). Dave tells him that he is still a little off. Lia opens my driver's side door with his head looking back and backs my car up to try again. NOW I WASN'T AT THE RIGHT ANGLE TO SEE IT, BUT MY BUDDY SAID "DUDE HE JUST HIT YOUR DOOR ON THE BEAM OF THE LIFT". it looked close from my angle, but Lia pulled the car forward before I could come around and see. Lia gets out and shuts my door, looking at my door for a moment, but doesn't say anything and walks away, so I think everything is fine.

Meanwhile, after going and getting something to eat (because it was taking so damn long) we come back and Dave is still working on my passenger side. This is about 3 hours later. 2 1/2 hours of which we were sitting in the shop waiting.
It's hot, my buddy and I just got done working since 4a.m., and we were told this would be done in an hour and a half, so we're wondering what is going on. Dave tells me that one of my 02 sensors was cross threaded, and that we would have to come back to get a bung welded in, but he did what he could to keep it in there. I told them I just wanted things done right. He acknowledged and once again didn't put any primer on the sub frame and sprayed the passenger side black.

Ok, I thought, everything is done, my exhaust leak is going to be fixed, they did an awesome job, this is going to be great right? WRONG. They pull my car off the lift, start it up, and what do I hear. An aweful ticking of an exhaust leak. I look at Dave and said, sounds like my stock exhaust manifold is cracked. And he said "yeah that is what it sounds like to me." , the same guys that told me that they knew the problem and that they were sure that the stock exhaust manifolds never cracked or leaked are now saying what I said from the start.

So I'm kinda pissed . I go inside to see Mario and he hands me a bill for $470.00 WTF?!?! I asked what the $470.00 was for. He said well all the labor and the two new 02 sensors @ $85 dollars a piece. I asked how that could be when he told me it was only going to be $148.95 (plus two 02's that I agreed to paying). And he said well your frame was really messed up and we had to do a lot of fixing. (Oh so the extra 30-45minutes of Dave just trying to find the right tools was included too I guess) I'm thinking, how does a little go to a lot, plus, by the crappy job he did, I could have had my little brother do it with his welder. I asked Mario if there was any adjustments he could make because I don't feel like I should pay $470.00 for that work (welding on my subframes and screwing in two new 02 sensors.) NOT TO MENTION THE FACT THAT I HAD NO IDEA MY DOOR WAS CRUNCHED AND MY PAINT WAS ALL CHIPPED OFF ON THE TOP CORNER OF MY DRIVER'S SIDE DOOR. Dave got up at this point and said "I don't know, I just did all the sweat work," and walked out of the room. Mario is like well I can mark it down to $410 but that is it. I'm so fed up at this point that I said just charge my card and let me get out of here. He does and we leave. On the way out I see Dave talking with my buddy and ask how the bill got so expensive for doing two fairly simple jobs? He shrugged his shoulders and said nothing. We get into my car and drive off.

When I get home I notice the damage done to my door. My buddy looks at it and says I told you he hit your door. Thank you Lia for noticing it and not saying a damn thing. Too bad you guys were closed by the time I saw it and don't open till tuesday. This was my experience, and will never recommend this shop. I'll make sure to call em on Tuesday
 

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Posted by sic5pointSLOW (Member # 5889) on :
 
hummmm i think that you should of been tole that it was going to be that much more before they finished up the job.... sounds like they were
 

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Posted by 88DroptopGT (Member # 2535) on :
 
Pretty wild story.

Hope you get that taken care of bro. $400 for some new o2 sensors and non-primered subframe installation is ridiculous.

*Waits with popcorn*
 

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Posted by Fostang (Member # 3752) on :
 
1st mistake going to Apex

2nd taking the "sales pitch" bait

3rd not verifying prior to authorization of work performed how much infact it was going to be.

Did you really think they were going to put in the 02's for free? There shop charge min is approximately $80/hr billed in full increments i.e. if they take 1 min thats $80 if they take 1hr1min thats $160.

I'm sure they never actually "guaranteed" that the exhaust leak would be fixed.

But I do understand you being upset. I've heard nothing but bad comments about Apex lately.

[ September 25, 2005, 03:55 PM: Message edited by: Fostang ]
 

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Posted by two-gun kid (Member # 5891) on :
 
im see you went with pablo, how is he doing, havent see him in a while.good luck with dealing with apex
 

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Posted by JohnB (Member # 969) on :
 
Definitely one helluva story.

Edit: you didn't want to give them the opportunity to make things right prior to posting this?

[ September 25, 2005, 03:57 PM: Message edited by: JohnB ]
 

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Posted by andyman_2k01 (Member # 1448) on :
 
Dishonesty can't be made right, well not like that anyhow. But I see where you are coming from john.
 

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Posted by SmokinLX (Member # 1684) on :
 

quote:

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Originally posted by JohnB:
Definitely one helluva story.

Edit: you didn't want to give them the opportunity to make things right prior to posting this?

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There is always two sides to the story but damn sound's like they got the best of You. Why someone that does'nt work there would ever touch your car more the less drive it is what I would be asking? I just bought o2 sensors for 45 bucks a piece. So the 85 a piece was with labor rite? Hope they make it rite with Ya.
 

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Posted by andyman_2k01 (Member # 1448) on :
 
The guy that messed up my door does work there. I'm sure I got his name wrong. He's president of the car club stallions aka "Mr.Stallion". On his shirt it was either LIA, or IAL, or something of the sort. The fact that he noticed what he did and played it off like nothing happened was what really made me upset when i noticed it.
 

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Posted by 89 FAKE SNAKE (Member # 4531) on :
 
damn..this aint the first time iv heard something bout the dude from stallions..i was told by a friend the he got fired or was bout to..damn andy sorry to hear this..
 

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Posted by Red00GT (Member # 5653) on :
 
Mr. Stallion is JAI...or Jason. i met him once when frank "S2Stallion" was doing my PI Swap on my 97GT. he was a cool guy when i met him.

but i would take your car back and show them the door...thats pretty fucked up on their part. i WAS going to save some money and get the cobra/bullitt rotors and calipers done for my GT....now im having second thoughts
 

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Posted by Dag302 (Member # 4682) on :
 
Thats why I go to JohnB!!!!! No Drama!!!
 

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Posted by SmokinLX (Member # 1684) on :
 

quote:

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Originally posted by Dag302:
Thats why I go to JohnB!!!!! No Drama!!!

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Posted by NO MANRZ (Member # 566) on :
 
Make sure you hand them an estimate from a bodyshop for the door ding. When you come back with the real bill make sure to raise the price 3 fold like they did. What a bunch of B.S.

 

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Posted by 87 Saleen (Member # 1549) on :
 

quote:

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Originally posted by NO MANRZ:
Make sure you hand them an estimate from a bodyshop for the door ding. When you come back with the real bill make sure to raise the price 3 fold like they did. What a bunch of B.S.

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Yea if you bring your car to fremont there is this place called EMC Collision. They can do just that for you.$$$$ This is the most expensive body shop around here.

[ September 25, 2005, 05:32 PM: Message edited by: 87 Saleen ]
 

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Posted by putter (Member # 4253) on :
 
Thanks for the heads up!!!! They had the chance to make it right when you payed the bill and asked why it was so high, also when the guy looked at the door he had the chance to make it right then also. Lastly if only one o2 sensor was hanging why replace both? Sounds to me like they are ok with doing people wrong unless you fight for it? Not a good place. He should have voluntered to fix the door not waited to see if you would notice.
 

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Posted by 02GeeTee (Member # 5905) on :
 
Sorry to hear that. If Mario fixes nothing. Then, report them to the Better Business Bureau.
 

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Posted by andyman_2k01 (Member # 1448) on :
 
Thanks for the feedback fellas. So you recommend taking my car into a body shop first before I show my face at APEX again? I'm assuming that would be the best bet. All I ask is for legit business. I don't mind paying for good service and legitimate business, but I feel like I was royally screwed.
 

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Posted by hidnn.o.s. (Member # 1219) on :
 
I CANNOT understand why you say you SAW (you or your friend) someone hit your door on the post, they look to aknowledge it, and you don't look at the door yourself until you get home and are mad at the cost

IMO, you didn't bring it up THEN AND THERE, you are s.o.l.
 

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Posted by SmokinLX (Member # 1684) on :
 

quote:

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Originally posted by andyman_2k01:
Thanks for the feedback fellas. So you recommend taking my car into a body shop first before I show my face at APEX again? I'm assuming that would be the best bet. All I ask is for legit business. I don't mind paying for good service and legitimate business, but I feel like I was royally screwed.

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I'm sure they would have preferred You to be a little bitch and kept quiet and not did anything to fix the problem! We are all here to share info and help each other out, and if they would have done a great job I'm sure You would have posted how happy You were. Thank's for sharing your experience. Hope someone steps up and makes this rite for You. I will be waiting to see how this turns out for Ya.
 

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Posted by Coupe (Member # 3001) on :
 

quote:

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Originally posted by SmokinLX:

quote:

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Originally posted by Dag302:
Thats why I go to JohnB!!!!! No Drama!!!

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TIME AFTER TIME




My cars take turns going to his house lol.
 

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Posted by STEED (Member # 4787) on :
 
Before you decide to tarnish someones name in public view, don't you think you ought to hear what they have to say and then go from there?
Maybe before you put it all over the internet?
If your car got damaged and both you and your friend were right there to see it, and he tells you he thinks he saw it....and you don't check? When you're less than 5 yrds form the car? You don't even attenmpt to leave your seat?

I am the one in question here as far as damage to a door goes. I am in no way someone who would try to get over on someone for anything, especially something like this.
I remember this situation because it was just yesterday. I am only a wrench, and do not follow things as far as prices go, so I can only speak on behalf of what I am being accused of.

All I know is your car was there for a subframe install, and I was busy on another project. I was asked to move your car over more on the lift so the install could be completed. I did.

Both you and your friend were sitting less than 5yrds from the car. If it had "hit" as you say a pole and either your friend or both of you saw it(still less than 5yrds from the car). Why wasn't anything said????? You mean to tell me neither of you even looked at it? I know for a fact that after I moved your car your "friend" got up and walked to the car and looked at it as well as underneeth to see the subframe job. Absolutely nothing was said. I even began a conversation with you right after about street racing and advice on what to do with getting a build bottom end. Do you remember?

If either you or your friend saw me "damage" your car a good time to say something would have been then don't you think? But neither of you did. Why? Weren't you sure you saw me damage it?

In reading your post you also make it seem as I know I did it and I tried to hide it or something

I'm not here to bash, but your car has alot of dings, scrathes and tears which you even pointed out a few to me. I don't appreciate you putting my name here and trying to make me seem like some kind of asshole who is out to screw people over.

I really beleive you are very upset with what fees you had to pay and this door issue is to make the situation worse.
I can do right by any faults I make as long as i'm givien a shot to do so. But trying to tarnish someone's name because you're upset before talking with the people involved is nonsense.

I hope this can be resolved because this here is some bs.
 

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Posted by JohnB (Member # 969) on :
 
Can't this be handled in PMs or otherwise??


No offense STEED, but by the legth of your post...you're attempting to defend yourself. Folks only defend themselves when they have done wrong. Just my .02.
 

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Posted by STEED (Member # 4787) on :
 
you're right, pm's is better. But I had to at least say that. If I claimed you damaged my car what would you do? I'm sure you expalin the situation in a whole instead of 1 sided right? well that's all I did. I am done.
 

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Posted by Juiced-03 (Member # 2245) on :
 
WOW that is like the 98378737832473 time I have heard bad things about Apex. I appreciate the heads up and will tell others to stay away.
 

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Posted by losbadgt (Member # 4394) on :
 
if i were u i would have never had paid that amount cause that's some .
Like i always said APEX sucks and i don't care if they have a new owner.
 

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Posted by RixSikCobra (Member # 5058) on :
 

quote:

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Originally posted by SmokinLX:

quote:

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Originally posted by Dag302:
Thats why I go to JohnB!!!!! No Drama!!!

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Yup
 

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Posted by 1991CHP (Member # 5097) on :
 
Hmmm, ounce they informed you that your driver side o2 sensor was just hanging out, and said just get 2 ones, and you said fine, ok, do it what ever, did they submit you with a new estamite and have you sign it? If no, then you are not liable for any extra cost other then the original $148.00 or what ever it is that you have signed. Simple as that.


...and for the "record," JohnB is the best, most professional, fastest, cleanest...etc person I have delt with in a while, for people to work on your car that other shops may not want to, cant do or just charge too much to do. Just have to get him to swap out my tranny........
 

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Posted by 1Sicgt (Member # 714) on :
 
Before you post in anger about a problem, you should really deal with the company owner and see what comes of it first. Everything could be made good, and be dealt with in a professional manor. When you flame first then talk later, how willing do you really think ANY business will be to help you out??????
 

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Posted by castor (Member # 2765) on :
 


[ September 26, 2005, 11:44 AM: Message edited by: castor ]
 

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Posted by onesicklx (Member # 285) on :
 

quote:

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Originally posted by JohnB:
Can't this be handled in PMs or otherwise??

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i think people have a right to know...
 

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Posted by 9Venom9 (Member # 2805) on :
 
JohnB's Garage, for all your Ford needs....
 

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Posted by Luke87GT (Member # 21) on :
 
There are a couple important lessons here.

1.) If you feel like your property has been abused while the car has been in the shop, make a statement right there on the spot. Otherwise, its hard to prove your point. You claim your buddy saw this happen, why not walk over then and there and investigate. That way you have a case.

2.) Get estimates put in writing. Never authorize any work without knowing exactly how much it will cost. Sometimes there are unexpected additional charges, but a reputable company will give you a new updated estimate for you to sign.

3.) Don't tarnish a business's name unless you have given them an opportunity to fix what they have done wrong. There are a lot of hard working people who have given their life savings to starting honest businesses and they live and die based on word of mouth. It's very easy for someone to post on a local board and ruin things for that establishment over a communication break-down or misunderstanding.

I have no experience with or affiliation with Apex, for what it is worth.
 

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Posted by Juiced-03 (Member # 2245) on :
 

quote:

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Originally posted by 1Sicgt:
Before you post in anger about a problem, you should really deal with the company owner and see what comes of it first. Everything could be made good, and be dealt with in a professional manor. When you flame first then talk later, how willing do you really think ANY business will be to help you out??????

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I think he did try dealing with the company. They dropped the price down to $410
 

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Posted by eljefe (Member # 1753) on :
 
just so you know, according to california law you MUST be presented an estimate that cannot be exceded, and it must be authorized BEFORE any work is done on a car.
 

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Posted by Mario@APEX (Member # 381) on :
 
Andrew,

When you called for the quote I gave you to install your MM FLSFC I stated that it would take approx. 1.5 hr if there is no under carriage
damage. You told me that you had none, as it was a 2000 GT. I replied back yes most likely you do not have any damage under the car due to its age. This was not the case when the car was raised on the lift. This was mentioned to you before any work was started. I also stated to you, that if there was undercarriage damage there would be addition costs and you acknowledged that.

The exhaust leak you had is caused by 2 issues. a defective exhaust manifold and a bad O2 sensor. You had a cross-threaded O2 sensor bung which prohibited one of your sensors to be seated properly. The O2 sensors you were informed about the cost of the new set and agreed to them being replaced. You could have said no at the time. I reduced the cost of the O2 sensors from what was the agreed upon price of $80ea, after you complained about the invoice, because it did not completely fix your exhaust leak completely. From our experience, stock exhaust manifolds seldom break and wanted to save you the additional costs of repair.

Until this posting, this is the first I’m hearing of the damage done to your door. When your friend noticed damage occurring why did you or him not address it immediately?

And yes, we did primer your subframes. The paint we use to paint subframes is a very durable self-primering high heat resistant paint.

Regards,
 

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Posted by TrueBlue (Member # 1063) on :
 

quote:

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Originally posted by hidnn.o.s.:
I CANNOT understand why you say you SAW (you or your friend) someone hit your door on the post, they look to aknowledge it, and you don't look at the door yourself until you get home and are mad at the cost

IMO, you didn't bring it up THEN AND THERE, you are s.o.l.

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quote:

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Originally posted by 9Venom9:
JohnB's Garage, for all your Ford needs....

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Posted by BlueOvalRacing (Member # 1531) on :
 
Andyman, you have a habit of thrashing people on the internet without even trying to deal with it in person. You badmouthed my name on here on a deal where you and your so called "knowledgeable" friends were clearly in the wrong, and all I did was to give you a phone number.... And, after all was said and done, you never apologized to me or Mark on this board, you just dropped it. Thanks for clearing that up, kid. At least MY name should go down here as a stand up guy for all of the buying/selling I have done.

I am not going to say anything (good or bad)about Apex, because I have no interest in your deal or their work, but YOU need to grow up and deal with shit in person.

Maybe daddy should write up legal agreements for all of the dealings you do over the internet...
 

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Posted by Mach0ne351 (Member # 927) on :
 
man sorry to hear about your issues. i know the feeling.... trust me...

http://forums.wildhorsesclub.com/showthread.php?t=14400

and that drama was just the beginning! there was a whole lot more backstage, and a lot of calls coming from them, crying to me...just sux that i gave them awesome FREE advertising (november issue of MM&FF, to be released on tuesday), and they still wanted to jack me later on....

marek
 

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Posted by Roush2960 (Member # 672) on :
 
Reading original post.

Let me get this straight..

150.00 for subs installed.
85 for the new 0/2 sensors
99.00 An hour labor (x2)

sounds like 435.00 befor taxes...35 more in taxes sounds right. Then getting a 60 dollar discount af ter...Hmmm.

Making a claim of damage after you get home and justifing it from a friend saw it so it really happened. Dose not sound right.

Posting all your intention on the net for all to read...priceless.

Weather you like Apex or not you(admitly)gave the shop (Verbally, is leagaly binding) the OK to do the work.

Now your comming on here and bad mouthing the shop and people working there..??


Ummm...why? Sounds like you should have delt with the shop first before posting on here.

Just my $0.02 on what I have been reading.

I could see all this is they blew you motor when you took it in for an oil change or damaged you car during a simple air-cleaner install.
 

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Posted by Mach0ne351 (Member # 927) on :
 
with my experience, it was HALF-FAST MICKEY MOUSE work...and i saw some of that when i was there, and noticed the rest later. shit, dave didnt even install my passenger side brakes on correctly....the brake pad was grabbing only part of the rotor. i had to fix that myself when i got home. also, ed smashed one of my rear wheel spacers a bit, trying to get my IRS halfshaft out. and when we were putting the wheels back on after the gear install, i couldnt put the driverside rearwheel back on. i had dave file and shave down the spacer so i could put my wheel on..

yes, ed loves to make claims that headers do NOTHING. i personally think he just doesnt like to do the install....

my bad experiences have come from every ownership of apex, and more-so with the current apex...money hungry, mickey mouse, bs artists. i only have respect for 1 person at apex....and that is all...

because of apex, i had to spend some good money FIXING their f-ups....

marek
 

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Posted by andyman_2k01 (Member # 1448) on :
 
Alright, off work, and read all the replies. First off, I don't bull shit people.
--Blue Oval--, for one, this has nothing to do with you. 2nd of all, a habit of thrashing people? The only people that I have thrashed in the past was your friend, thinking that your name was his account too on here. What was that, a year and a half ago? I won't bring up the fact that your friend sold me a motor that had just claimed to have a "slight oil leak from a valve cover," but ended up having a whole mixture of coolant and oil throughout the motor."(found out when we took it apart to build it up.)Get over it. I just dropped it because things weren't going anywhere and you left a threatening message on my machine, if i recall, which just about made things get out of hand real fast.

Back to my current situation,
quote:"Both you and your friend were sitting less than 5yrds from the car. If it had "hit" as you say a pole and either your friend or both of you saw it(still less than 5yrds from the car). Why wasn't anything said????? You mean to tell me neither of you even looked at it?"

Jai--My buddy noticed you hit the door. When I went around to look at it, you had pulled it up on the lift. From my view the door looked good. The damage is done on the topside of the door and is only possible to do if backing up. Check the left rear lift beam for red paint, cause i'm missing some. The damage was impossible to see from the angle we were at. But your right, I should have jumped up on the lift, which would have been a huge liability issue, to check out to see if you caused any damage to my car. We saw you look down at the door and you didn't say anything. I assumed everything was okay or you would have said something.


quote: 1991CHP: "did they submit you with a new estamite and have you sign it?
--No they didn't.


This is where it gets good:
--Mario--
quote:"I also stated to you, that if there was undercarriage damage there would be addition costs and you acknowledged that."
--Rates that were never discussed, nor papers that were never signed in addition to the estimate.

quote:"The exhaust leak you had is caused by 2 issues. a defective exhaust manifold and a bad O2 sensor."
--The same exhaust manifolds that I was told by Ed never leak or crack?!?!

quote:"The O2 sensors you were informed about the cost of the new set and agreed to them being replaced."
--Your absolutely right. I did agree to both of them being replaced and was aware of those costs, as I was told by Ed and Dave that that is the cause of my exhaust leak

quote:"From our experience, stock exhaust manifolds seldom break and wanted to save you the additional costs of repair."
--This is completely the opposite of the things you were telling us.

quote:"Until this posting, this is the first I’m hearing of the damage done to your door. When your friend noticed damage occurring why did you or him not address it immediately?"
--At the angle we were at the damage was not visible. By the time I left the office, I was so upset as to what I had to pay that the last thing on my mind was what the door looked like. You looked like you were not about to hand over my keys until I flat out paid you the $410. It wasn't until I got home that I noticed it, I then tried to call you guys immediately but you were closed. I was never given a statement as to an inflated estimate for any additional repairs done to the vehicle. For all I knew it was $148 for the install and $80 a piece for the new 02 sensors (which I thought would have solved my exhaust leak from what you guys told me)
 

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Posted by Apexmotorsports (Member # 5307) on :
 
Marek,

It has been proven that headers on a modular engine do very little for performance when compared to the price and installation costs. That is why they are not a popular upgrade on the modular engines. We have no problems installing or selling them but we believe the money spent is better spent on other items which offer more performace for the owner.

Your twisted and misleading comments about my shop do not warrant any response publicly from me towards you. Ever since I have taken over the shop we have over 400 satisfied customers who will be more than happy to testify to their satisfaction and our quality of work.

Mike Mak
Apex Motorsports
ApexMotorsports.com
2555 Lafayette Blvd. Suite #122
Santa Clara, CA 95054
Phone: 408/588-0075 Fax: 408/588-0089

Griggs Racing, Maximum Motorsports, Evolution Motosports, SCT, Racelogic, H&R, Ford racing, Kenne Bell, MAC, Bassani, Vortech, Koni, Hawk, AFR, Tokico, Baer Racing, Magnaflow, Flowmaster, Diablosport, $3 Nitrous Refill

[ September 26, 2005, 01:13 AM: Message edited by: Apexmotorsports ]
 

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Posted by hidnn.o.s. (Member # 1219) on :
 

quote:

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Originally posted by andyman_2k01:
By the time I left the office, I was so upset as to what I had to pay that the last thing on my mind was what the door looked like.

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MAKES NOOOO SENSE AT ALL!

You were mad you had to pay $410, which is, say $90 or so MORE than you were aware of, $150 install subs and $170 for 2 02 sensors. So the $90 enraged you soo much that the 500 to a grand to fix, prep, blend your doors paint was not on your mind

Edit: I have NO affiliation with APEX. Never been there and don't plan to ever go. BUT, I have managed a few service shops and seen too many people jump down my throat RIGHT THEN AND THERE about suspected damage. NEVER have they waited till they got home to look at something so serious, ESPECIALLY WHEN THEY "KNEW" IT HAPPENED THEN AND THERE. You say "what was I supposed to do, jump on the lift?" LMFAO, Hmmm, you say, lower my car now (TAKES A WHOLE 30 SECONDS) I want to look at my door you just hit, OR, you say, "did you just hit my door on the post?" so they know about it and when it comes down you have a leg to stand on.

HELL, if my 98 Sentra was getting an oil change and that happened, my woman said, "they hit your door," I'd handle it right away, LET ALONE MY STANG.

[ September 26, 2005, 01:20 AM: Message edited by: hidnn.o.s. ]
 

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Posted by 9Venom9 (Member # 2805) on :
 
Vote For Pedro!
 

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Posted by hidnn.o.s. (Member # 1219) on :
 

quote:

---

Originally posted by Apexmotorsports:
It has been proven that headers on a modular engine do very little for performance when compared to the price and installation costs. That is why they are not a popular upgrade on the modular engines. We have no problems installing or selling them but we believe the money spent is better spent on other items which offer more performace for the owner.

---

quote:

---

Originally posted by 9Venom9:
Vote For Pedro!

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post whore!
 

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Posted by andyman_2k01 (Member # 1448) on :
 
I guess here is my biggest mistake. Trusting others with my car. From my view the car looked fine after the damage was done. Even from 2ft away you couldn't tell unless you looked at the corner topside of the door. I'll get pics posted asap.
--Mike--
As far as inspecting your lift beam; I hope you do look nice and good, and I can only hope that you will be honest in this matter.

quote:"Our rates are clearly posted at our shop at $99 an hour. There is no reason for us to try and hide this from you. You were also advised there may be additional charges if your car's under-carriage was damaged... which it was."
--This would have all been different if I was actually handed a 2nd estimate.
--Does it cost $99 to install the 02 sensors? Again, a written form would have been nice and solved lots of issues.
 

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Posted by 1Sicgt (Member # 714) on :
 
Andy what did you expect????? Honestly?

Shop: You have a problem, it needs to be fixed.
You: OK.

You gave permission for work. You knowingly took responsiblity at that moment for any costs of labor which is posted at the shop.

If you had questions about it, or didn't want it done, shouldn't you have said something???


Your paint, this does not add up. I have had someone look like they dinged my door, and I got all up on it like a fly on shit. If you have any doubt you should have looked. Hell even if it was on lift, when its done before you left, you should have done a walk around of your car to check for damage (especially since your friend claimed he saw something) BEFORE you paid.

This way it could have been delt with on the spot. By leaving, you proove nothing. If there is something, left I am sure they will deal with it. Companies are insured. But to blast away without contacting or even attempting to deal with it is BS.

Remember, the more you people flame all these shops, the sooner there won't be any. Then what will you do? Obviously not do the work yourself.
 

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Posted by Apexmotorsports (Member # 5307) on :
 
Andy,

I will be honest about the lift BUT I believe you need to start being honest also. Many of the statements you made in your early posts are not accurate and misleading.

#1-You claim we improperly painted your subframes, when you had no idea what type of paint we used.
#2-You claim Dave wasted 35-40 minutes looking for tools and we charged you for it. Not true at all. I just finished looking at our survielance video and Dave took no where close to what you claim to "find the right tools"
#3-You were not charged $99 to install the O2 Sensors. You were charged less.
#4-You were told of the damage to your under-carriage and your O2 sensors. AND you gave us permission to proceed with the work verbably for BOTH ITEMS. We did not overcharge you for the amount of work which was done to your car, especially after you recieved the discount.

Mike Mak
Apex Motorsports
ApexMotorsports.com
2555 Lafayette Blvd. Suite #122
Santa Clara, CA 95054
Phone: 408/588-0075 Fax: 408/588-0089

Griggs Racing, Maximum Motorsports, Evolution Motosports, SCT, Racelogic, H&R, Ford racing, Kenne Bell, MAC, Bassani, Vortech, Koni, Hawk, AFR, Tokico, Baer Racing, Magnaflow, Flowmaster, Diablosport, $3 Nitrous Refill

[ September 26, 2005, 02:31 AM: Message edited by: Apexmotorsports ]
 

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Posted by andyman_2k01 (Member # 1448) on :
 
1sicgt: quote:"Remember, the more you people flame all these shops, the sooner there won't be any. Then what will you do? Obviously not do the work yourself."

--What the hell kind of response is this? I hope you are not representing APEX by saying this. Basically your saying I should just keep my mouth shut so that others don't find out about my bad experience with APEX?!?! Not do the work myself? No you're right, I figured I would let someone else turn the wrench this time. I built my motor from bare block up, installed the s/c, replace clutches, etc. but i guess none of that counts. Had I known this was going to happen, I would have done it myself!!!
 

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Posted by andyman_2k01 (Member # 1448) on :
 
SmokinLX: quote:"We are all here to share info and help each other out, and if they would have done a great job I'm sure You would have posted how happy You were."

--Exactly. I give credit where credit is due.

Mike-- Ah survielance video. Perfect, please tell me it was running when my door hit the beam.

APEX-You must understand that I would not be making this into a big deal, unless it was one.
 

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Posted by 9Venom9 (Member # 2805) on :
 
Andy why dont you just give APEX a call in the morning and try and settle the prob?

[ September 26, 2005, 03:01 AM: Message edited by: 9Venom9 ]
 

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Posted by Apexmotorsports (Member # 5307) on :
 
Andy,

From the video it does not look like your door hit the beam BUT I will go look at the beam and see if there is red paint on it. If the beam looks like it has read paint I will repair your vehicle. If it does not then I consider this issue closed.

Mike Mak
Apex Motorsports
ApexMotorsports.com
2555 Lafayette Blvd. Suite #122
Santa Clara, CA 95054
Phone: 408/588-0075 Fax: 408/588-0089

Griggs Racing, Maximum Motorsports, Evolution Motosports, SCT, Racelogic, H&R, Ford racing, Kenne Bell, MAC, Bassani, Vortech, Koni, Hawk, AFR, Tokico, Baer Racing, Magnaflow, Flowmaster, Diablosport, $3 Nitrous Refil
 

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Posted by AL STOCK (Member # 1852) on :
 
As far as i know, from my sales and customer service experience, a good buisness is supported by trustworthy employees, where any customer can trust,

SO APEX,

So you're saying if i bring my car to your shop and someome reverses into it and damaged a side of the body, the owner of the car has to mention it? You guys are a buisness , handle your sh1t professionally, if you ACCIDENTLY dinged his door, point it out, show it to the customer, work out a deal or point it out to your manager etc etc

Thats like saying i brought my car to a repair shop and while changing oil, the workers accidently put water instead of oil - you expect the customer to come back 3 hours later with a blown headgasket and explain how that can happen? As far as i know, customers are not allowed in work areas, only authorized personnels, what if Andy wasnt there when the damaged happened? I gurantee this wouldve been a different "BASH ANDY" thread

[ September 26, 2005, 03:20 AM: Message edited by: AL STOCK ]
 

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Posted by 9Venom9 (Member # 2805) on :
 
But on the topic, everyone makes a mistake, just fix what was done, either Apex take blame fix what was damaged and just say sorry and move on, or take it to another level, or if it wasnt done by Apex admit your mistake and move on. no need to make attacks till something is checked out and you know for sure whats going on.

[ September 26, 2005, 03:43 AM: Message edited by: 9Venom9 ]
 

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Posted by Apexmotorsports (Member # 5307) on :
 
AL Stock,

I am not saying we will not fix it but I need to make sure we did do the damage. I checked our surviellance video and it does not show his car being dinged. If we did damage it we will be more than happy to pay for the damage.

In the past, when there has been damage caused by us we fix the problem AND alert the customer to the damage before they tell us. I have owned several businesses within the last 13 years and have built them on good service and honesty. We are not in business for the short term... we expect to be in business for the next 50+ years.

Mike Mak
Apex Motorsports
ApexMotorsports.com
2555 Lafayette Blvd. Suite #122
Santa Clara, CA 95054
Phone: 408/588-0075 Fax: 408/588-0089

Griggs Racing, Maximum Motorsports, Evolution Motosports, SCT, Racelogic, H&R, Ford racing, Kenne Bell, MAC, Bassani, Vortech, Koni, Hawk, AFR, Tokico, Baer Racing, Magnaflow, Flowmaster, Diablosport, $3 Nitrous Refills

[ September 26, 2005, 03:31 AM: Message edited by: Apexmotorsports ]
 

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Posted by 89 FAKE SNAKE (Member # 4531) on :
 
my favorite phrase...FUKK APEX..andy hit me up..got some thing to talk to u bout.
 

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Posted by AL STOCK (Member # 1852) on :
 

quote:

---

Originally posted by Apexmotorsports:
AL Stock,

I am not saying we will not fix it but I need to make sure we did do the damage. I checked our surviellance video and it does not show his car being dinged. If we did damage it we will be more than happy to pay for the damage.

In the past, when there has been damage caused by us we fix the problem AND alert the customer to the damage before they tell us. I have owned several businesses within the last 13 years and have built them on good service and honesty. We are not in business for the short term... we expect to be in business for the next 50+ years.

Mike Mak
Apex Motorsports
ApexMotorsports.com
2555 Lafayette Blvd. Suite #122
Santa Clara, CA 95054
Phone: 408/588-0075 Fax: 408/588-0089

Griggs Racing, Maximum Motorsports, Evolution Motosports, SCT, Racelogic, H&R, Ford racing, Kenne Bell, MAC, Bassani, Vortech, Koni, Hawk, AFR, Tokico, Baer Racing, Magnaflow, Flowmaster, Diablosport, $3 Nitrous Refills

---

quote:

---

Originally posted by Apexmotorsports:
AL Stock,

Jai, the one who opened the door, reacted like most people who believe they did nothing wrong. He stood up and defended himself. I personally do not know if he did or did not do it but will find out. If he did do it, then there will be consequences and we will pay for the repair. If after my investigation, I come to the conclusion, he did not do it then this matter is closed. We are not trying to screw anyone but this issue needs to be fair and have 2 sides.

Mike Mak
Apex Motorsports

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Thumbs up for that!
 

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Posted by BlueOvalRacing (Member # 1531) on :
 
Andy, I will go over this one last time. Your quote- " I won't bring up the fact that your friend sold me a motor that had just claimed to have a "slight oil leak from a valve cover," but ended up having a whole mixture of coolant and oil throughout the motor."(found out when we took it apart to build it up.)Get over it. I just dropped it because things weren't going anywhere and you left a threatening message on my machine, if i recall, which just about made things get out of hand real fast."

1) The motor had engine oil dye in it, which gives the oil a greenish tint. IT WAS NOT COOLANT. You would not take pics of the supposed coolant in the oil. You and your friends are morons.

2) The motor had an oil leak from the head gasket - which was told to you. Nothing was ever said about a valve cover gasket leak.

3) You had the phone # and address of the guy that sold the motor to you.

4) Me calling you and threatining you on an answering machine is due to the fact that you wouldn't return my (multiple) previous calls. Nice way to puss out kid.

You are learning the hard way how to handle things, and there is no reason that you can give to justify your actions on here.

By the way, why didn't you, or your "smart" friends fix a simple exhaust leak? I remember you saying that they have 20 some-odd years of experience building engines and repairing cars.

Grow up kid. Be a man and handle things in person.
 

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Posted by 94gt (Member # 3060) on :
 

quote:

---

Originally posted by 89 FAKE SNAKE:
my favorite phrase...FUKK APEX..andy hit me up..got some thing to talk to u bout.

---

use PM's for that kinda remark, it has NOTHING to do with the topic at hand. Here is a pic of what the PM button looks like..

and, FWIW, I've met Jai, and he's a standup man. I dont think he would have damaged a car and then not said anything.

This whole thing should have been handled over the phone, or in person. I hope the mods delete this thread soon, useless drama... not needed

[ September 26, 2005, 09:49 AM: Message edited by: 94gt ]
 

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Posted by Mach0ne351 (Member # 927) on :
 

quote:

---

Originally posted by Apexmotorsports:
Marek,

It has been proven that headers on a modular engine do very little for performance when compared to the price and installation costs. That is why they are not a popular upgrade on the modular engines. We have no problems installing or selling them but we believe the money spent is better spent on other items which offer more performace for the owner.

Your twisted and misleading comments about my shop do not warrant any response publicly from me towards you. Ever since I have taken over the shop we have over 400 satisfied customers who will be more than happy to testify to their satisfaction and our quality of work.

Mike Mak
Apex Motorsports
ApexMotorsports.com
2555 Lafayette Blvd. Suite #122
Santa Clara, CA 95054
Phone: 408/588-0075 Fax: 408/588-0089

Griggs Racing, Maximum Motorsports, Evolution Motosports, SCT, Racelogic, H&R, Ford racing, Kenne Bell, MAC, Bassani, Vortech, Koni, Hawk, AFR, Tokico, Baer Racing, Magnaflow, Flowmaster, Diablosport, $3 Nitrous Refill

---

umm, maybe peak horse power might not be a big thing with headers, but with some bassani's or LTs, youll see noticeable gains on the lowend spectrum. yes, the install cost might not be worth it, with your prices anyways ($800-$1000 to install)....

i know a few places that will install headers, on 4.6L modular motors for $300-$350 with warranty....now, that makes it worth it.

going back to the main issue at hand, i can see where some of the extra cost did come from. damage to the undercarage will result in repairs to be done if subframes are to be installed. i had the same issue, and the install took 5hours on mine, when i installed my Hans Racecraft Force subframes. the shop i took the car too, had to fix all the jacking damage that was done. that does take some time....but they should have told you that they were going to do it. the shop i took it too, told me about it, and i gave them authorization to do fix the problem to make it all work. it cost me some $cash$ but worth it.

marek
 

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Posted by Cobra5.0Jeep (Member # 1482) on :
 
I'm not bashing APEX but this is why i do all my own work so i know the work is done right. Heres an example...

First time i had ever gotten an oil change on my Jeep the idiots spilled oil all over my engine so from then on i've always done everything myself. If i have to have a shop do it i am over their shoulder watching them.

[ September 26, 2005, 12:57 PM: Message edited by: Cobra5.0Jeep ]
 

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Posted by 66 AC COBRA (Member # 904) on :
 
im not bashing apex in this thread, i only dealt with bill once years ago and it went fine, havent had areason to come back

but what kinda of body damage had to be fixed to install maximum motor sports subframes

the dont bolt or weld to the body lip that people love to jack the car up with and fold in half

they weld to the front sub frame rail, the rear subframe pads near the LCA'a, and near the seat area to a stock type frame rail, what really had to be fixed???

but as to the time, installing max motor sfc's in under 2 hrs start to finish is haulin serious ass

I have lifts, i am good welder, but to do the proper prep work, and do it all right, i just dont see welding them in under 3 hr's, from putting the car on the rack to pulling it off
 

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Posted by Jmir018 (Member # 1414) on :
 

quote:

---

Originally posted by BlueOvalRacing:
Andy, I will go over this one last time. Your quote- " I won't bring up the fact that your friend sold me a motor that had just claimed to have a "slight oil leak from a valve cover," but ended up having a whole mixture of coolant and oil throughout the motor."(found out when we took it apart to build it up.)Get over it. I just dropped it because things weren't going anywhere and you left a threatening message on my machine, if i recall, which just about made things get out of hand real fast."

1) The motor had engine oil dye in it, which gives the oil a greenish tint. IT WAS NOT COOLANT. You would not take pics of the supposed coolant in the oil. You and your friends are morons.

2) The motor had an oil leak from the head gasket - which was told to you. Nothing was ever said about a valve cover gasket leak.

3) You had the phone # and address of the guy that sold the motor to you.

4) Me calling you and threatining you on an answering machine is due to the fact that you wouldn't return my (multiple) previous calls. Nice way to puss out kid.

You are learning the hard way how to handle things, and there is no reason that you can give to justify your actions on here.

By the way, why didn't you, or your "smart" friends fix a simple exhaust leak? I remember you saying that they have 20 some-odd years of experience building engines and repairing cars.

Grow up kid. Be a man and handle things in person.

---

quote:

---

Originally posted by 94gt:

quote:

---

Originally posted by 89 FAKE SNAKE:
my favorite phrase...FUKK APEX..andy hit me up..got some thing to talk to u bout.

---

use PM's for that kinda remark, it has NOTHING to do with the topic at hand. Here is a pic of what the PM button looks like..

and, FWIW, I've met Jai, and he's a standup man. I dont think he would have damaged a car and then not said anything.

This whole thing should have been handled over the phone, or in person. I hope the mods delete this thread soon, useless drama... not needed

---

ill say wha i want when i want where i want..so once again wit out the PMS FUKK APEX
 

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Posted by onesicklx (Member # 285) on :
 

quote:

---

Originally posted by 89 FAKE SNAKE:

quote:

---

Originally posted by 94gt:

quote:

---

Originally posted by 89 FAKE SNAKE:
my favorite phrase...FUKK APEX..andy hit me up..got some thing to talk to u bout.

---

use PM's for that kinda remark, it has NOTHING to do with the topic at hand. Here is a pic of what the PM button looks like..

and, FWIW, I've met Jai, and he's a standup man. I dont think he would have damaged a car and then not said anything.

This whole thing should have been handled over the phone, or in person. I hope the mods delete this thread soon, useless drama... not needed

---

ill say wha i want when i want where i want..so once again wit out the PMS FUKK APEX

---

quote:

---

Originally posted by onesicklx:

quote:

---

Originally posted by 89 FAKE SNAKE:

quote:

---

Originally posted by 94gt:

quote:

---

Originally posted by 89 FAKE SNAKE:
my favorite phrase...FUKK APEX..andy hit me up..got some thing to talk to u bout.

---

use PM's for that kinda remark, it has NOTHING to do with the topic at hand. Here is a pic of what the PM button looks like..

and, FWIW, I've met Jai, and he's a standup man. I dont think he would have damaged a car and then not said anything.

This whole thing should have been handled over the phone, or in person. I hope the mods delete this thread soon, useless drama... not needed

---

ill say wha i want when i want where i want..so once again wit out the PMS FUKK APEX

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stop posting crap, idiot...

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idiot...lmao..jus expressing my feeling..dnt get all butt hurt over it..
 

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Posted by 89 FAKE SNAKE (Member # 4531) on :
 
new page..lol
 

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Posted by 88gt (Member # 579) on :
 

quote:

---

Originally posted by andyman_2k01:
This post has ended. I will be dealing with mike through pm's from now on.

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