This is topic 50 resto damage products in forum General Talk at Northern California Ford Owners  .


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Posted by D.R.E (Member # 10484) on :
 
Hey guys Iam curious if anyone has had this problem just received my bbk long ceramic coated headers to find deep grind marks on the tubes near the flanges on the driver side header so I snapped pics called them the guy told me to send the pics so I did 2hrs later he calls back saying if I would take a 50 dollar refund and I said no I would like to get another set sent out and send these back so he says he has to talk to his vender rep so another 3hrs go by he calls back saying ok I'll email you a call tag so I can send them back and get the new ones out i said ok that's fine now that was yesterday or 2pm in Texas at that time and I've yet to received a email I feel as if Iam being stalled to keep these shitty headers any thoughts.... .
 

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Posted by Blind (Member # 3052) on :
 
keep calling
 

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Posted by trickflow211 (Member # 8503) on :
 
Delete
Thought it was late model lol sorry

[ 2015-04-15, 11:34 AM: Message edited by: trickflow211 ]
 

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Posted by POWERED BY FORD (Member # 9204) on :
 

quote:

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Originally posted by trickflow211:
Delete
Thought it was late model lol sorry

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quote:

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Originally posted by Vndcatr:
lol theyre going to get worse scratches than that putting them in..but, I get it ..

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+1
 

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Posted by Z06-FTMFW (Member # 3164) on :
 
I don't even know whey the guy had to check, parts are back... customer isn't happy...
 

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Posted by 06ragtopgt_SOS (Member # 11327) on :
 
Doesn't sound like their usual MO, I ordered a chin spoiler from them that showed up with a small tear in the bottom. I called and they asked for pics, they sent me a new one the same day and let me keep the old one. I would call back.
 

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Posted by SLOWBACK 67 (Member # 6348) on :
 
I would just keep em. You're not gonna see that scratch when it's installed.
 

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Posted by 92_5.0 (Member # 7624) on :
 

quote:

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Originally posted by Vndcatr:
lol theyre going to get worse scratches than that putting them in..but, I get it ..

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Absolutely! they are going to get scratched up regardless, but I too understand. It's the principal..but if your in a hurry to install them, I wouldn't waste time haggling.
 

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Posted by D.R.E (Member # 10484) on :
 
Update finally had to email them again then 3hrs later they sent me the call slip and they've sent out the other headers already which is nice but man this could've went alot quicker....no I'll have the headers protected before installing plus my motors not even in yet I've installed some before without scratching anything.
 

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Posted by D.R.E (Member # 10484) on :
 
Better pic of the scratches looks someone went to it with a grinder
 

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Posted by SLOWBACK 67 (Member # 6348) on :
 
Yeah after seeing the second pic I have to agree with you. That's damaged more then it looked in the other pic.
 

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Posted by Sinister Mustang (Member # 13889) on :
 
Honestly,

It look's like someone tried installing it, and banged it up a little. I feel like if a that had been hit by a grinder, the finish would be completely gone.

Perhaps a customer of LMRs returned it after a few scratches, claiming the same thing you are, and they just figured they'd just resell it. Who knows?
 

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Posted by SwEeT03Gt (Member # 10283) on :
 

quote:

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Originally posted by Sinister Mustang:
Honestly,

It look's like someone tried installing it, and banged it up a little. I feel like if a that had been hit by a grinder, the finish would be completely gone.

Perhaps a customer of LMRs returned it after a few scratches, claiming the same thing you are, and they just figured they'd just resell it. Who knows?

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quote:

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Originally posted by SwEeT03Gt:

quote:

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Originally posted by Sinister Mustang:
Honestly,

It look's like someone tried installing it, and banged it up a little. I feel like if a that had been hit by a grinder, the finish would be completely gone.

Perhaps a customer of LMRs returned it after a few scratches, claiming the same thing you are, and they just figured they'd just resell it. Who knows?

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lmr isn't 50restro

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quote:

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Originally posted by POWERED BY FORD:

quote:

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Originally posted by SwEeT03Gt:

quote:

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Originally posted by Sinister Mustang:
Honestly,

It look's like someone tried installing it, and banged it up a little. I feel like if a that had been hit by a grinder, the finish would be completely gone.

Perhaps a customer of LMRs returned it after a few scratches, claiming the same thing you are, and they just figured they'd just resell it. Who knows?

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lmr isn't 50restro

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??? Go to 50resto.com and see where it takes you

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well shit ya got me
 

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Posted by RRRCobraSC281 (Member # 7086) on :
 
On my project I'vebought ffrom LMR and AM. I worked out a deal with AM that I order large quantities to get a bigger discount, since they could consolidate shipping so to pass the savings to me. So I order a number of big items, namely the LX bumper cover and header panel. Stored at the corner of the formal living room. Nobody messed with it. Then came time to get the car ready for paint so went to open the header panel box only to find the ship cracked in 2 places. Literally the header panel was in 3 big pieces. Told them just refund me and I'll buy 1 from another vendor (LMR) since the white one is just too flimsy.

So finally got the one from LMR and it was the same flimsy header panel, but at leastthey were smart enough to rredox it into a more sturdy box. So then I proceeded to open the box for the bumper cover and found that it was cracked right across 1 of the bolt holes at the narrow section of the side marker light. They told me that they cannot do anything about it since it is beyond the 30 day policy. I made sure that they know we how much I've bought from them and that I was still in the middle of my project, that their stance on their policy will effect where I do business from here on out. They stood buy thier policy, so now I shop everywhere else first before checking AM.
Now I did get some damaged goods from LMR but it was damaged from the manufacturer. The box lacked enough padding coming from the manufacturer. They replaced it after sending them pics of the damage and the box.
 

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Posted by RRRCobraSC281 (Member # 7086) on :
 
Those marks look like it was from the flange from the other header touching it during shipping. I look at it like this, "Did the vendor try to protect the finish by wrapping it with newspaper or with bubble wrap or car board?" And I would realize that the headers are big and an odd shape. So to expect a box to keep them from moving around is really wishful thinking. I think this is the problem with FREE shipping is that they have to box things so that it's economical. But if you were to pay for the kind of packaging that would keep the parts secured and protected, then it would probably be Iin a bigger box and weigh a little more with formed fill padding.

Just like when I ordered some SVO tail light lenses, it looked like the manufacturer wrapped the lenses a bit too early because the paper stuck to the black paint on the lenses. After using a wet sponge I was able to remove the stuck paper, but the finish was not as smooth in some spots because of the paper. I know I could probably repaint and fix it. To me these vendors are providing parts we want at the lowest price with very little margin.
 

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Posted by MaK_1967v8 (Member # 12187) on :
 
Looks like it got damaged in transit.

[ 2015-04-16, 08:24 AM: Message edited by: MaK_1967v8 ]
 

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Posted by Sinister Mustang (Member # 13889) on :
 

quote:

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Originally posted by SwEeT03Gt:

quote:

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Originally posted by Sinister Mustang:
Honestly,

It look's like someone tried installing it, and banged it up a little. I feel like if a that had been hit by a grinder, the finish would be completely gone.

Perhaps a customer of LMRs returned it after a few scratches, claiming the same thing you are, and they just figured they'd just resell it. Who knows?

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lmr isn't 50restro

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quote:

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Originally posted by PonyBoy415:
I've bought so many things from different mustang parts dealers , in my opinion American Muscle has the best customer service .....I try to get everything from them first.

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You haven't ordered anything through me yet, have you?

quote:

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Originally posted by RRRCobraSC281:
Those marks look like it was from the flange from the other header touching it during shipping. I look at it like this, "Did the vendor try to protect the finish by wrapping it with newspaper or with bubble wrap or car board?" And I would realize that the headers are big and an odd shape. So to expect a box to keep them from moving around is really wishful thinking. I think this is the problem with FREE shipping is that they have to box things so that it's economical. But if you were to pay for the kind of packaging that would keep the parts secured and protected, then it would probably be Iin a bigger box and weigh a little more with formed fill padding.

Just like when I ordered some SVO tail light lenses, it looked like the manufacturer wrapped the lenses a bit too early because the paper stuck to the black paint on the lenses. After using a wet sponge I was able to remove the stuck paper, but the finish was not as smooth in some spots because of the paper. I know I could probably repaint and fix it. To me these vendors are providing parts we want at the lowest price with very little margin.

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quote:

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Originally posted by D.R.E:
To be honest guys the both headers were fully wrapped in bubble pretty nice nothing was torn or anything now both headers were divided by card board which niether header could have a chance of scratching each other plus the header bolts were at the bottom of the box I really think someone bought these tried to install them then scratched them then returned them and let didn't even bother to check em once they got them back then sent them back or knew about the scratches but tried to pass them off to see if I'll keep em hence the amount of time they took to get back to and the 50 dollar refund to see if I'll get impatience and keep em

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quote:

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Originally posted by Sinister Mustang:

quote:

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Originally posted by D.R.E:
To be honest guys the both headers were fully wrapped in bubble pretty nice nothing was torn or anything now both headers were divided by card board which niether header could have a chance of scratching each other plus the header bolts were at the bottom of the box I really think someone bought these tried to install them then scratched them then returned them and let didn't even bother to check em once they got them back then sent them back or knew about the scratches but tried to pass them off to see if I'll keep em hence the amount of time they took to get back to and the 50 dollar refund to see if I'll get impatience and keep em

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The Bought/install/return story seems to be the most legit.

Let me know if I can offer any assistance for future orders. I can get anything/everything Mustang, i'm just a PM or a phone call away!

Thanks,

- Michael

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quote:

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Originally posted by 92_5.0:

quote:

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Originally posted by Sinister Mustang:

quote:

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Originally posted by D.R.E:
To be honest guys the both headers were fully wrapped in bubble pretty nice nothing was torn or anything now both headers were divided by card board which niether header could have a chance of scratching each other plus the header bolts were at the bottom of the box I really think someone bought these tried to install them then scratched them then returned them and let didn't even bother to check em once they got them back then sent them back or knew about the scratches but tried to pass them off to see if I'll keep em hence the amount of time they took to get back to and the 50 dollar refund to see if I'll get impatience and keep em

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The Bought/install/return story seems to be the most legit.

Let me know if I can offer any assistance for future orders. I can get anything/everything Mustang, i'm just a PM or a phone call away!

Thanks,

- Michael

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Do you price match?

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quote:

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Originally posted by Sinister Mustang:

quote:

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Originally posted by 92_5.0:

quote:

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Originally posted by Sinister Mustang:

quote:

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Originally posted by D.R.E:
To be honest guys the both headers were fully wrapped in bubble pretty nice nothing was torn or anything now both headers were divided by card board which niether header could have a chance of scratching each other plus the header bolts were at the bottom of the box I really think someone bought these tried to install them then scratched them then returned them and let didn't even bother to check em once they got them back then sent them back or knew about the scratches but tried to pass them off to see if I'll keep em hence the amount of time they took to get back to and the 50 dollar refund to see if I'll get impatience and keep em

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The Bought/install/return story seems to be the most legit.

Let me know if I can offer any assistance for future orders. I can get anything/everything Mustang, i'm just a PM or a phone call away!

Thanks,

- Michael

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Do you price match?

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Of course. PM me on what you're looking at

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Cool, not looking at anything right now, just curious and wanted to know for the future
 

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Posted by Sinister Mustang (Member # 13889) on :
 
The website is slowly, but surely getting updated. If you don't see it on the website, i guarantee I can still get it! PM me and i'll shoot you my personal phone number which i use for work. I'm available at all times from that number and have no problem getting you prices.

Thanks,

- Michael
 

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Posted by theconductor (Member # 13458) on :
 

quote:

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Originally posted by 92_5.0:

quote:

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Originally posted by Sinister Mustang:

quote:

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Originally posted by D.R.E:
To be honest guys the both headers were fully wrapped in bubble pretty nice nothing was torn or anything now both headers were divided by card board which niether header could have a chance of scratching each other plus the header bolts were at the bottom of the box I really think someone bought these tried to install them then scratched them then returned them and let didn't even bother to check em once they got them back then sent them back or knew about the scratches but tried to pass them off to see if I'll keep em hence the amount of time they took to get back to and the 50 dollar refund to see if I'll get impatience and keep em

---

The Bought/install/return story seems to be the most legit.

Let me know if I can offer any assistance for future orders. I can get anything/everything Mustang, i'm just a PM or a phone call away!

Thanks,

- Michael

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Do you price match?

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