This is topic NEVER ORDER FROM "wheelindex" on Ebay: THEY ARE REFUSING TO FIX THE ISSUE! in forum General Talk at Northern California Ford Owners  .


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Posted by iceman302 (Member # 7180) on :
 
I just got the "new" FR500's I ordered on Ebay. They came from Wheel Index on EBay or wheelreplicas.com... they are the wheels that have the scripted "ZR" on the center caps.

One of the wheels came complete with weights and center cap installed. Can you say used wheel?

The bigger problem is that they sent me two silver and two of the darker anthracite wheels. My wife did me a favor and ran them over to be mounted and balanced at Big O and no one there noticed the color difference. I now have a set of mismatched wheels that I can't even use and the bastards are closed for the weekend! Needless to say, they just got a nasty email and can count on some ugly feedback on Ebay.

Here is one of the 18x9's next to one of the 18x10's. The color difference is a lot more dramatic than the camera shows, but you get the idea...



[ September 16, 2007, 06:12 PM: Message edited by: iceman302 ]
 

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Posted by venomous99 (Member # 1917) on :
 
thats wheel replicas.com theyre the distributor for all those replicas you see. ive bought several sets from them w/ no issues but thats not to say ppl dont make mistakes. im sure jeffo will make things right. he's also on the corral.net in the wheel forum.

[ September 14, 2007, 08:36 PM: Message edited by: venomous99 ]
 

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Posted by iceman302 (Member # 7180) on :
 
I hope that he'll try to make it right, but in my mind it won't be. It's going to be a major PITA to take the time to go pay to have the tires dismounted, then pay to ship the rims back, and wait for the correct ones. Then I'll have to wait for reimbursement or whatever they're going to do about it. I've ordered a lot of rims before without a problem (usually from OE Wheels on Ebay). This time I had 2 major issues at the same time.

It's weird. The 18x10's are clearly lighter, but not quite silver. It's almost like they had two different powdercoaters do each pair of wheels.
 

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Posted by venomous99 (Member # 1917) on :
 
Also forgot to mention, i would refrain from dropping him a negative feedback too quickly. let him try to make it right and only resort to leaving a nasty feedback if you have no options. the screwed up thing is that the wheels were already mounted so it may be difficult to try to get reimbursed for those fees. i know the feeling of wanting to mount wheels soon after you receive them and the last thingyou want is a store closed or worse yet, something like this happening.
 

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Posted by iceman302 (Member # 7180) on :
 
The really messed up part is that I was sent a wheel that had been previously mounted and balanced. It had weights and a center cap already on it. Still, I am giving them a chance. I have not left negative feedback yet. I will give them until end of day on Monday to contact me. I think that's more than fair, all things considered.
 

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Posted by Jdub07 (Member # 2728) on :
 
they sent my wheels in prime conditon with extra lugnuts even. Then I broke a rim and got a good deal on just one replacement. I'm sure they will make it right. I know when you fork out money and have your heart really set on something that anything that isn't what you expected its easy to get heated....but give them a chance.
 

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Posted by venomous99 (Member # 1917) on :
 

quote:

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Originally posted by iceman302:
The really messed up part is that I was sent a wheel that had been previously mounted and balanced. It had weights and a center cap already on it. Still, I am giving them a chance. I have not left negative feedback yet. I will give them until end of day on Monday to contact me. I think that's more than fair, all things considered.

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quote:

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Originally posted by iceman302:
The really messed up part is that I was sent a wheel that had been previously mounted and balanced. It had weights and a center cap already on it. Still, I am giving them a chance. I have not left negative feedback yet. I will give them until end of day on Monday to contact me. I think that's more than fair, all things considered.

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quote:

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Originally posted by venomous99:

quote:

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Originally posted by iceman302:
The really messed up part is that I was sent a wheel that had been previously mounted and balanced. It had weights and a center cap already on it. Still, I am giving them a chance. I have not left negative feedback yet. I will give them until end of day on Monday to contact me. I think that's more than fair, all things considered.

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u may want to send him a pm on the corral. reputation is everything on bulletin boards especially if you're a sponsor. im also careful about sending negative feedbacks as the other part y can retaliate by sending you a negative back. iv waited til the last days you can leave a negative so they wont have a chance ofsending one back to u...however, not saying you'll have the same experience w/ jeffo.

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quote:

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Originally posted by venomous99:
damn thats jacked up. they probably didnt even open up the boxes before shipping. if they dont respond i would call on monday.

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I'm glad you agree. They look worse in person. He never responded to my PM on the Corral. I still haven't left negative feedback on Ebay and will give them until Monday to contact me. If they ignore me and do nothing about it, I'll probably have to see if I can find a painter to tape off and paint them all the same color. I'm tempted to try and do a matte black to match the stripes/wing. I've never seen that done before and I think it would look sick! I'm trying to make some lemonade out of lemons here, but hoping they're still going to step up and take their sour fruit back.
 

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Posted by iceman302 (Member # 7180) on :
 
HERE IS AN UPDATE! NOW I'M REALLY PISSED! THIS IS MY RESPONSE TO THEIR EMAIL WHICH YOU CAN READ DOWN AT THE BOTTOM...

I'm sorry to hear that you are going to do nothing about this. I am a long time member on a couple different Mustang enthusiast boards. Many of the other members had nothing but good things to say about you and I'm sorry to hear that they were wrong.

The facts are these. The wheels were delivered to my home while I was at work. My wife did me a huge favor and took the wheels over to be mounted and balanced for me. Mounting the wheels one by one, no one at the tire shop noticed the color difference. Furthermore, seeing the weights and installed center cap on one of the wheels, they assumed that I had bought them used... a reasonable assumption.

I am including a picture of a pair of the wheels side by side. The color difference is more dramatic than the camera will pick up but is still obvious.

You say that you do not take back wheels that have been previously mounted and balanced. That is obviously untrue since I was shipped one of them. My wheel and tire shop, which I have a very good relationship with, has no reason to make something like that up.

I think you are the one that needs to rethink your approach on this issue. I am the customer. I paid for a product. You sent me a used product represented as new. You sent me two of the incorrect color. You need to take steps to fix the issue. I have been more than reasonable and have refrained from leaving negative feedback... YET. I know that you guys are a large operation and a few negative feedbacks aren't going to hurt your overall reputation, but I expected more from you based on what others have said.

I do have a suggestion because I don't want to deal with the hassle of sending these things back. You can send me a check for the shipping costs that you would have incurred plus the cost of dismounting and remounting these wheels. I will take the wheels to a custom painter and have them matched myself. We will have to discuss whether or not you feel this is a viable option via phone. I expect that you will pay me the common courtesy of a phone call (either today or tomorrow) and try to make this right. I am not being unreasonable, nor should I be the one who is trying to work towards a solution. You guys screwed up. You need to make it right. Please do so or I will be forced to take the next step. Thanks.

-Dave
(916)390-3868


Repwheels@aol.com wrote:

Hello,

Your explanation of what you recieved does not make sense. We do not even mount and balance wheels, let alone take any back that were mounted and balanced.

You state that one was mounted and balanced prior to recieving it. If this was the case, why would you mount and balance them or let someone do so? We do not take wheels back that have been mounted and balanced.

Your attitude of of "you are going to do this" needs to be rethought. You mounted and put tires on the wheels. We are not responsible for this. We do not take back wheels which are mounted and balanced. If we sent you the wrong ones and they were not mounted then there is no problem taking them back.

We are saving your email correspondence.

You state it is our fault for sending you something incorrect, but how can we verify this since you have mounted and balanced them?

[ September 16, 2007, 07:53 PM: Message edited by: iceman302 ]
 

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Posted by solbrothers (Member # 7524) on :
 
that sucks mang. you could try contacting the BBB, but it looks like they have their asses covered on this one.
 

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Posted by slidewayz94 (Member # 3101) on :
 
I know your upset but I agree with the companies response.
 

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Posted by BlowN67 (Member # 4229) on :
 
i dont agree i think its just

word of mouth goes along way.
 

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Posted by iceman302 (Member # 7180) on :
 

quote:

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Originally posted by slidewayz94:
I know your upset but I agree with the companies response.

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quote:

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Originally posted by BlowN67:
i dont agree i think its just

word of mouth goes along way.

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quote:

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Originally posted by iceman302:

quote:

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Originally posted by slidewayz94:
I know your upset but I agree with the companies response.

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Did you seriously miss the part about them sending me a wheel with weights and center cap already installed? Their whole argument is based on them not taking back wheels that have been mounted before. If that's the case, then how did I end up with one?

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I "seriously " read it correctly. When the "mounted" wheel was delivered in said condition, the company should be contacted prior to mounting the rest of the wheels, so they can address and rectify the problem.

If they refund the money for the "mounted" wheel your still stuck, with 2 nonreturnable wheels after being mounted/balanced.
 

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Posted by MustangNate (Member # 4559) on :
 
I completely understand what you're saying and I'd be just as pissed off, but look at it this way.

Legally, you are the complainant so you have the burden of proof. All you can prove/show is that they sent you the wrong color wheels. Your wheels were mounted & balanced, their return policy is they will NOT accept rims that have been mounted & balanced.

Yes I understand that you recieved one that had weights and such on it already, but the issue there is you can not prove that. It is your word against theres.

Sorry man, but you are stuck with mismatched rims until you have them painted.
 

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Posted by iceman302 (Member # 7180) on :
 

quote:

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Originally posted by MustangNate:
I completely understand what you're saying and I'd be just as pissed off, but look at it this way.

Legally, you are the complainant so you have the burden of proof. All you can prove/show is that they sent you the wrong color wheels. Your wheels were mounted & balanced, their return policy is they will NOT accept rims that have been mounted & balanced.

Yes I understand that you recieved one that had weights and such on it already, but the issue there is you can not prove that. It is your word against theres.

Sorry man, but you are stuck with mismatched rims until you have them painted.

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quote:

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Originally posted by slidewayz94:

quote:

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Originally posted by iceman302:

quote:

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Originally posted by slidewayz94:
I know your upset but I agree with the companies response.

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Did you seriously miss the part about them sending me a wheel with weights and center cap already installed? Their whole argument is based on them not taking back wheels that have been mounted before. If that's the case, then how did I end up with one?

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I "seriously " read it correctly. When the "mounted" wheel was delivered in said condition, the company should be contacted prior to mounting the rest of the wheels, so they can address and rectify the problem.

If they refund the money for the "mounted" wheel your still stuck, with 2 nonreturnable wheels after being mounted/balanced.

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I have never asked them to refund the money or take the wheels back. I don't want to deal with that hassle either. I have only asked them to be reasonable and work with me. I even offered to buy a second "mixed" set so that I can keep the anthracite ones and sell the hypercoated if that's the reason for the color difference. I'm hardly being unreasonable in my request so we'll see what their response is.
 

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Posted by MustangNate (Member # 4559) on :
 
They have nothing to work with you on.

Buy 2 hypercoated and 2 anthracite rims.
Pay the full price and be done with it.
You have changed how you want them to "work"
with you.

Anyways, hope it all works out for you.
 

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Posted by solbrothers (Member # 7524) on :
 
it sucks but seems they are in teh right... what is their return policy? you did have the wheels mounted. so, they can refuse to take them back... it's like you bought a car, had someone drive it home for you, then you see the car and say "this aint the car" well maybe try to sell the wheels you didn't want.....
 

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Posted by iceman302 (Member # 7180) on :
 

quote:

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Originally posted by MustangNate:
They have nothing to work with you on.

Buy 2 hypercoated and 2 anthracite rims.
Pay the full price and be done with it.
You have changed how you want them to "work"
with you.

Anyways, hope it all works out for you.

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quote:

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Originally posted by iceman302:

quote:

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Originally posted by MustangNate:
They have nothing to work with you on.

Buy 2 hypercoated and 2 anthracite rims.
Pay the full price and be done with it.
You have changed how you want them to "work"
with you.

Anyways, hope it all works out for you.

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I already suggested exactly that to them. I would hope that they would at least eat the cost of shipping since they were the root of the problem. Had they done things right in the first place, I wouldn't be in this mess.

That solution is also assuming that they sent me the two different types of finishes and that the color difference isn't a production problem.

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quote:

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Originally posted by solbrothers:
it sucks but seems they are in teh right... what is their return policy? you did have the wheels mounted. so, they can refuse to take them back... it's like you bought a car, had someone drive it home for you, then you see the car and say "this aint the car" well maybe try to sell the wheels you didn't want.....

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quote:

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Originally posted by MustangNate:

quote:

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Originally posted by iceman302:

quote:

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Originally posted by MustangNate:
They have nothing to work with you on.

Buy 2 hypercoated and 2 anthracite rims.
Pay the full price and be done with it.
You have changed how you want them to "work"
with you.

Anyways, hope it all works out for you.

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I already suggested exactly that to them. I would hope that they would at least eat the cost of shipping since they were the root of the problem. Had they done things right in the first place, I wouldn't be in this mess.

That solution is also assuming that they sent me the two different types of finishes and that the color difference isn't a production problem.

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True, but had tires not been mounted on the wheels then they could have been returned for the right ones.

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In that instance, they would be eating the shipping back to them and then on the correct set as well. I really don't see how they lose out here. They only would have to eat the shipping on one set and they get to sell another set of wheels. I'm perfectly OK with having to deal with selling the set I don't want after the fact. I just need one matching set of wheels... or two. I don't care how we get there as long as we get there.
 

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Posted by solbrothers (Member # 7524) on :
 
just put the matching set on one side of the car, and the other set on the other side... noone'd ever know
 

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Posted by slidewayz94 (Member # 3101) on :
 
That would be like a gender confused human!

but it wouldn't work as he has 18x10's and 9's. Another option is to order just two and keep the others for a track set.
 

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Posted by 1Sicgt (Member # 714) on :
 

quote:

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Originally posted by slidewayz94:
That would be like a gender confused human!

but it wouldn't work as he has 18x10's and 9's. Another option is to order just two and keep the others for a track set.

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quote:

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Originally posted by 1Sicgt:

quote:

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Originally posted by slidewayz94:
That would be like a gender confused human!

but it wouldn't work as he has 18x10's and 9's. Another option is to order just two and keep the others for a track set.

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18's are probably not the best track rims.

-Ice

Though as far as how the company is handling it, don't be suprised. It sounds like you came at them right off the bat in an aggressive manor. Of course they are going to be hesitant to deal with you. My guess is the one that had weights, probably a return too, not looked at, and that someone got away with returning a mounted rim. Sucks you got it yes. But since it was mounted by your lady, you have no real proof of the before. As far as the color, sometime Manufacturers have boxes mislabeled, I'm not exactly sure, simple Shipping error. Yes they would normally take them and exchange them but again they got mounted. So even if someone else might have managed to slip a return of a mounted rim in on them before, you can damn well bet if you return any wheels they are going to go over them with a fine tooth comb. Expecting them to eat the shipping again good luck, the screw up did fall drastically on your end once they got mounted. IMO, don't let or have someone open your car parts. That way you can inspect them yourself, and know what to look for. Yes, nice gesture tell your lady, but ask her nicely not to do it again. It might have costed you more in the end.

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quote:

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Originally posted by slidewayz94:
That would be like a gender confused human!

but it wouldn't work as he has 18x10's and 9's. Another option is to order just two and keep the others for a track set.

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quote:

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Originally posted by 89point.:
well they are obviously not going to help you out nor does it sound like they give a shit, so its time to bad mouth them on every site you can possible cause that word of mouth will hurt them.

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quote:

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Originally posted by BlowN67:
i dont agree i think its just

word of mouth goes along way.

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Posted by solbrothers (Member # 7524) on :
 

 

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Posted by iceman302 (Member # 7180) on :
 

quote:

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Originally posted by 89point.:
well they are obviously not going to help you out nor does it sound like they give a shit, so its time to bad mouth them on every site you can possible cause that word of mouth will hurt them.

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